This unit applies to identifying and undertaking repair techniques for footwear that require specialised techniques. Specialised techniques apply to the regeneration of vintage shoes, repair of stiletto or tap shoes, stretching of shoes or repair of shoes made from expensive or purpose built designs or materials.

Work requires individuals to demonstrate discretion, judgement and problem solving skills in the repair of footwear.

Work may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision.

The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:

requirements prescribed by legislation, awards, agreements and conditions of employment

standard operating procedures

work instructions

oral, written and visual communication

quality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section output

housekeeping

tasks related to environmental protection, waste disposal, pollution control and recycling

This unit requires the application of skills associated with communicating information to customers on specialised repair requirements of footwear, as well as an application of the knowledge of the protocols and procedures for calculating pricing and providing the service to customers. This unit also requires and ability to apply problem solving strategies to determine repair techniques, materials and equipment required. Self management skills are applied to ensure quality standards are achieved.

Prerequisites

ELEMENT

PERFORMANCE CRITERIA

1 Confirm specialised repair requirements

1.1 Footwear is examined to assess repair requirements

1.2 Client priorities, preferences, budget and timelines are identified

1.3 Procedure for repair is discussed with the client and initial pricing calculated and confirmed

1.4 Agreement to continue with service is obtained

1.5 Client requirements are documented

2 Prepare for footwear repair

2.1 Special care and repair requirements of footwear materials are identified

2.2 Special care and repair requirements of footwear design features are identified

2.3 Specialised repair technique for footwear is selected

2.4 Materials and equipment requirements are determined and work area is prepared

2.5 Additional skill needs required to undertake specialised repairs are identified and addressed

3 Repair footwear

3.1 Footwear is repaired using specialised repair techniques

3.2 OHS practices for the specific task are identified and followed

3.3 Footwear is checked to ensure quality standards are met

3.4 Actual costs are managed against initial pricing

4 Finish repair and present to client

4.1 Footwear is finished according to repair requirements

4.2 Footwear is finished for presentation by polishing or cleaning, as necessary

4.3 Final inspection is conducted to ensure conformance to client needs and expectations, and workplace quality standards

4.4 Interpersonal skills are used to present to the client

This describes the essential skills and knowledge and their level, required for this unit.

Demonstrates knowledge of:

industry and product processes and equipment for specialised repair techniques

a range of footwear materials, including their response to repair techniques

features of specialised footwear and footwear designs

OHS practices, including hazard identification and control measures

quality practices

workplace practices

recording and reporting practices

Demonstrates skills to:

select appropriate repair techniques

repair footwear

apply interpersonal skills

assess client expectation and satisfaction

document, assess and transfer information

read, interpret and follow information on work specifications, , standard operating procedures and work instructions and other reference material

maintain accurate records

communicate within the workplace

sequence operations

meet specifications

clarify and check task-related information

carry out work according to OHS practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge to:

interpret repair requirements

confirm repair procedures and costs with client

select appropriate repair techniques

repair footwear using specialised techniques

repair specialised footwear

use effective interpersonal skills

finish footwear according to workplace standards

present completed item to client

Consistently applies skills and knowledge when:

organising work

completing tasks

identifying improvements

using workplace practices

using OHS practices

recording and reporting accidents and incidents

assessing operational readiness of equipment used and work processes

recognising and adapting to cultural differences in the workplace, including modes of behaviour and interactions

completing work systematically with attention to detail without damage to goods and equipment

Context and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment and requires access to work areas, materials and equipment and to information on workplace practices and OHS practices.

Guidance information for assessment

This unit may be assessed independently or in combination with other relevant units.

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Legislative/regulatory requirements

All work must comply with relevant Federal and State or Territory legislative or regulatory requirements.

Specialised repair may include:

rejuvenation or repair of vintage shoes

repair of shoes with uncommon or expensive fabrics or materials

repair of specialised footwear such as shoes with special design features (e.g. stilettos) and shoes that are purpose built (eg for fire protection, tap or dance shoes)

stretching of shoes

Footwear materials may include:

Leather such as:

calf

cow hide

kid

goat

buffalo

kangaroo

reptile

sheep

ostrich

emu

pig

Adhesives and chemicals such as:

polyurethane adhesives

rubber cement

methyl ethyl ketone

halogenation solvent

dichloromethane

petrol

methylated spirits

solvent-based spray finishes

solvent-based emulsions

Fabrics such as:

satin

silk

taffeta

rubber

cork

metal

TPR

OHS practices

OHS practices must include hazard identification and control, risk assessment and implementation of risk reduction measures specific to the tasks described by this unit, and may include:

manual handling techniques

standard operating procedures

personal protective equipment

safe materials handling

taking of rest breaks

ergonomic arrangement of workplaces

following marked walkways

safe storage of equipment

housekeeping

reporting accidents and incidents

other OHS practices relevant to the job and enterprise

Sector

Footwear Repair

The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying Employability Skill requirements.