This unit is intended for team leaders and people with a similar sphere of influence/scope of authority and responsibility. It applies to individuals who are already familiar with change leadership in a competitive manufacturing environment through either previous study or industry experience. Where this is not the case MSACMC410A Lead change in a manufacturing environment may be completed to supply the necessary skills.

Skills covered by this unit apply to the review of existing continuous improvement processes in a team, area or department environment, or in the case of a small or medium sized manufacturer, to the whole enterprise. This unit may also be applied to service organisations applying competitive manufacturing principles.

ELEMENT

PERFORMANCE CRITERIA

1. Review continuous improvement practice

1.1. Review performance against current key performance indicators (KPIs)

1.2. Review KPIs for ongoing relevance

1.3. Review current state of continuous improvement processes

1.4. Audit health, safety and environment (HSE) changes as a result of continuous improvement activity

1.5. Analyse problems to determine root cause/s

1.6. Identify areas for improvement to KPIs and continuous improvement processes

2. Develop plan for enhancing improvement processes

2.1. Prioritise areas requiring action

2.2. Develop a range of possible solutions including taking into account the impact of the solution on any codes of practice, standards, contracts, commercial or industrial agreements

2.3. Discuss possible solutions and implications with stakeholders

2.4. Compare outcomes from possible solutions to competitive philosophy

2.5. Choose actions which are most compatible with competitive philosophy

2.6. Draft implementation plan for chosen action

2.7. Obtain required approvals and modify plan as required

3. Implement enhanced improvement process

3.1. Communicate changes to improvement processes to team members

3.2. Resolve issues and problems identified by team members

3.3. Obtain sign off from process/system owner

3.4. Arrange for skills development as necessary

3.5. Arrange for required resources to be available

3.6. Establish and implement KPIs for modified continuous improvement process

3.7. Implement planned changes

3.8. Check the planned improvements have occurred

3.9. Take action to sustain improvement by standardising

Required skills

problem solving and decision making

communication across all levels in an organisation

the ability to analyse current state/situation

the ability to analyse workplace strategy and vision statements and principles and to link these to current processes, performance and indicators

Required knowledge

competitive manufacturing principles

competitive manufacturing tools, their applications and limitations

methods of determining competency gaps

continuous improvement processes

types of KPIs and their impacts on performance

relationship between maintenance and continuous improvement

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Demonstrates skills and knowledge required to:

critically review continuous improvement processes.

In particular look for evidence of:

ongoing review of processes

development of improvement plans

implementation of improvement plans.

Context of and specific resources for assessment

Assessment may occur on the job or in an appropriately simulated environment. Access is required to real or appropriately simulated situations, including work areas, materials and equipment, and to information on workplace practices and OHS practices.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability.

Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.

Method of assessment

Assessment must satisfy the endorsed assessment guidelines of the Manufacturing Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of underpinning knowledge.

Assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application.

Assessment may be applied under project related conditions (real or simulated) and require evidence of process.

Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Assessment may be in conjunction with assessment of other units of competency where required.

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Codes of practice/standards

Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used

Health, safety and environment (HSE)

All changes implemented should be at least neutral, or preferably beneficial, in their impact on health, safety and environment

Organisation

Organisation includes:

any part of a manufacturing or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer

Relevance

Relevance of KPIs includes:

appropriateness - did they lead to/encourage desirable performance

currency - are they still encouraging desirable performance

unintended consequences - do they lead to outcomes which are not desirable (even if some performance is desirable)

signal/noise - is the balance between desirable and undesirable outcomes strong and positive

Compare outcomes

Outcomes include comparing:

cost/benefit

timing

value chain implications

HSE issues

process reliability issues

benefit to customer/perceived customer value

Competitive philosophy

Competitive philosophy includes that body of knowledge and techniques which together guides an organisation towards achieving best practice in their processes and includes knowledge and techniques listed under various titles such as:

manufacturing practice

lean manufacturing

agile manufacturing

Required resources

Required resources include:

plant

materials (raw materials, components, work in progress, other consumables)

energy (heating, cooling, fuel)

people

skills

finances

feedback/visual factory resources

measuring equipment

Sustaining improvement

Improvement may be sustained by including it in:

standard procedures and work instructions

standard practice

other relevant documents and practices

Team leader

Team leader may include:

any person who may have either a permanent or an ad hoc role in facilitating the function of a team in a workplace

Unit sector

CM Graduate

This unit contains employability skills.