PRMPM22B - Develop and review company policies and procedures

PRMPM22B
Develop and review company policies and procedures

This unit of competency covers the skills and knowledge required for the development and review of policies and procedures for any type of operation or activity within the company associated with pest management.The unit requires the ability to identify issues that require the development or review of policies and procedures and then facilitating the process. The development of pest management policies should be consistent and compatible with other business planning mechanisms. The development of appropriate pest management procedures will allow policies to be implemented consistently by all staff throughout the company. The development and review of policies and procedures will require an understanding of the business and management issues, problem solving and effective consultation, negotiation and communication skills.

Application

Not Applicable

Prerequisites

Not Applicable

Elements and Performance Criteria

ELEMENT		PERFORMANCE CRITERIA
1 Establish the need for pest management policy and procedures	1.1 Establish the need for the development of policy and procedures for pest management in accordance with environmental, legislative, occupational health and safety (OHS) and company requirements 1.2 Determine the desired outcomes of policy and procedures for pest management in accordance with company requirements 1.3 Review pest management industry information regularly to identify the need for new or revised policy and procedures in accordance with environmental, legislative, OHS and company requirements
2 Prepare draft pest management policy and procedures	2.1 Develop policy and procedures in accordance with identified needs, company consultation processes, company business plans and in accordance with environmental, legislative and OHS requirements 2.2 Ensure persons contributing to the development of policy and procedures are fully informed and/or trained on relevant industry or company issues in accordance with company requirements 2.3 Prepare draft policy and procedures documentation incorporating the results of the consultation process and in a format that meets company requirements
	2.4 Revise draft policy and procedures as a result of feedback and seek support for implementation of new or revised policy and procedures in accordance with company requirements
3 Implement pest management policies and procedures	3.1 Inform all relevant staff of the new policy and procedures, the implementation arrangements and the source of further information or advice in accordance with environmental, legislative, OHS and company requirements 3.2 Advise all relevant staff of their rights and responsibilities in relation to the new or revised policy and procedures in accordance with company requirements 3.3 Arrange training and/or further information to employees to support the implementation of the new or revised policy and procedures in accordance with company requirements
4 Review pest management policies and procedures against business objectives	4.1 Establish documented policy and procedures for conducting regular reviews of all company policy and procedures documents as part of the business planning process in accordance with legislative and company requirements 4.2 Establish review evaluation methods, criteria and timeframes in accordance with company requirements
	4.3 Conduct review incorporating feedback from employees and other relevant parties and analyse findings in accordance with company requirements 4.4 Address issues arising by seeking input from relevant parties in accordance with company requirements 4.5 Modify policy and procedures to reflect needs identified through the evaluation process in accordance with company requirements

Required Skills

Refer to Evidence Guide

Evidence Required

The evidence guide identifies the requirements to be demonstrated to confirm competence for this unit. Assessment must confirm sufficient ability to use appropriate skills and knowledge to develop and review company policies and procedures. Assessment of performance should be over a period of time covering all categories within the range statement that are applicable in the working environment.

Critical aspects of competency

Accurate identification of the hazards and risks associated with pest management.

Accurate determination of need for pest management policy, management systems and procedures.

Consultation in development of pest management policy, management systems and procedures.

Development of criteria for the review of pest management policy, management systems and procedures.

Analysis of issues and revision of pest management policy, management systems and procedures in response to changed circumstances.

Compliance with company and legislative/regulatory requirements.

Knowledge needed to achieve the performance criteria

Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.

Company strategic direction.

Legislation, regulations, codes of practice and industry advisory standards applicable to providing pest management services.

Company management structure and reporting procedures.

Sources of pest management industry and product information.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

researching analysing and interpreting relevant environmental, legislative, OHS, product and industry standards information

forecasting to assess future scenarios

consultation

negotiation

reading, analysing and interpreting existing company policy and procedural documentation

preparation of complex written policy documents and procedural guidelines for communication to relevant staff, regulatory agencies and company clients

communicating issues, policies and procedures to staff in meeting and training situations

seeking and receiving feedback

interpersonal skills and communication techniques

customer service.

Other units of competency that could be assessed with this unit

Competence in this unit may be assessed in conjunction with PRMPM27B Manage pest management operations risk.

Resources required to assess this unit

The following resources should be available:

access to a suitable work site or venue

access to relevant databases and information sources, including industry and product information

access to relevant statutes, company policies, procedures and records

assessment instruments, including personal planner and assessment record book.

Gaining evidence to assess this unit

For valid and reliable assessment of this unit this competency may be demonstrated by citing policies and procedures developed for normal industry operating conditions, including evidence of process followed, implementation and review, or if this is not practicable, in a realistic simulated work environment.

Assessment of this unit may be conducted as part of an overall business planning and management assignment.

The competency should be demonstrated over a period of time and observed by the assessor.

The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.

Supplementary evidence may be obtained from relevant written correspondence with existing and potential clients. This information must be relevant by showing evidence of the candidate's work performance.

Other forms of gaining evidence such as through oral questioning and hypothetical situations (scenarios) may be used to supplement (but not substitute for) the practical demonstration of competence.

Key competency levels

There are a number of processes that are learnt throughout work and life which are required in all jobs. They are fundamental processes and generally transferable to other work functions. Some of these are covered by the key competencies, although others may be added.

Information below highlights how these processes are applied in this competency standard.

1	Perform the process	2	Perform and administer the process	3	Perform, administer and design the process

How can communication of ideas and information be applied?			3	Communicate with industry, colleagues and staff to ensure all legislative and regulatory requirements are up to date and in accordance with company requirements.
How can information be collected, analysed and organised?			3	Collect, analyse and incorporate regulatory and legislative requirements into company policies.
How are activities planned and organised?			2	Plan and organise all work tasks in accordance with regulatory, legislative and company policy and procedures.
How can teamwork be applied?			2	Communicate with team members and appropriate authorities all the requirements to be incorporated into company policy.
How can the use of mathematical ideas and techniques be applied?			2	Calculate return on investment and other associated costs for implementation of new company policies.
How can problem-solving skills be applied?			3	Communicate with colleagues, team members and regulatory authorities any potential problems which may arise.
How can the use of technology be applied?			3	Record all data including policies and procedures of company for communication to all team members.

Range Statement

The range statement links the required knowledge and organisational and technical requirements to the workplace context. It describes any contextual variables that will be used or encountered when applying the competency in work situations. It allows for different work practices and work and knowledge requirements as well as for differences between organisations and workplaces. The following variables are listed alphabetically and may be present for this particular unit.

Company requirements may include:

access and equity policy, principles and practice

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge/card/pass

company policy and procedures

defined resource parameters

dress and presentation requirements

duty of care, code of conduct, code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

establishing operator identity with client

maintenance procedures for equipment and PPE

OHS control procedures (e.g. health and safety plans, job plans, job safety analysis, risk assessments, safe operating practices/procedures, safe work instructions, work method statements, safe system of work statements)

OHS policies and procedures

personnel practices and guidelines

policies and procedures relating to own role, responsibility and delegation

quality and continuous improvement processes and standards

records and information systems and processes

training (induction and refresher) materials

work site access security clearance procedures.

Environmental requirements may include:

clean-up, containment and/or isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and government departments (e.g. agriculture, emergency services and national parks and wildlife) regulations and guidelines

hazardous materials handling

local government regulations/bylaws.

Industry information may include:

community views and attitudes

government publications and reports

industry associations

manufacturers' information

marketing materials

media (press, radio, television)

new product releases

retailer information

supplier information.

Legislative requirements may include:

Australian Standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes

relevant Commonwealth/state/territory legislation and local government regulations which affect company operation:

anti-discrimination and diversity

building codes

chemical controls

chemical registers/manifests

consumer protection legislation

dangerous goods Acts and regulations

dangerous goods code

declared pest (plant and animal) reporting

environmental protection issues

equal employment opportunity

freedom of information

industrial relations

motor and commercial vehicle(s) transportation

motor licence and endorsement regulations

OHS Acts and regulations

privacy

public health

trade practices

workplace consultative arrangements.

Occupational health and safety* (OHS) requirements may relate to:

allergic reactions (contact dermatitis, etc)

animal management/control procedures

communication devices for remote and isolated locations e.g. mobile phone, two-way radio, etc

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

hierarchy of hazard control procedures

industry advisory standards

information provided by national registration authority for chemical approval and state government authorities e.g. agriculture, environment protection, health and primary industry

injury and dangerous occurrence reporting

national and industry codes of practice

health surveillance and monitoring (e.g. regular blood testing)

routes of entry and potential symptoms of exposure from chemicals

safe work practices for equipment, PPE and chemical storage including interpretation of MSDS and hazardous substance information e.g. long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

up-to-date electrical test and tag compliance

use of chemicals in accordance with MSDS

use of residual current devices

use, storage and maintenance of equipment in accordance with manufacturers' specifications and equipment operating manuals

withholding periods and spray drift.

* Also known as workplace health and safety

Policy and procedures may cover:

application and treatment methods

business ethics

client and company responsibilities

compliance with legislation

emergency response and evacuation

environmental protection

equipment and plant use

hazardous chemical and substance management

occupational health and safety

public relations

record keeping and information systems

recruitment and selection

training and development

vehicle control.

Sectors

Not Applicable

Employability Skills

Not Applicable

Licensing Information

Not Applicable