Application
This unit describes the skills required to gather information through interviews. It includes preparing for and conducting interviews and reviewing and correlating information.
This unit applies to those working in regulatory roles within the public sector involved in information gathering through interviews.
The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to.
Those undertaking this unit would work independently as part of a team, performing complex tasks in a range of familiar and unfamiliar contexts.
No licensing, legislative or certification requirements apply to unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section. |
1. Prepare for interview | 1.1 Determine the need for an interview and establish the context and requirements. 1.2 Plan interview to ensure desired outcomes are achieved. 1.3 Make interview arrangements. 1.4 Prepare materials to be used during the interview. 1.5 Seek advice on legislative or administrative issues relating to the conduct of the interview. |
2. Conduct interview | 2.1 Commence the interview following organisational protocols and comply with legislative requirements. 2.2 Conduct interview in a planned manner, with the sequence evident to others who may use the outcomes. 2.3 Select and use questions that are relevant, comprehensive, appropriate to the situation and the interviewee and adhere to the rules of evidence. 2.4 Use problem solving skills to test, compare and contrast information as it is provided to influence the direction of further questions. 2.5 Record information. 2.6 Maintain personal conduct and take account of cultural and ethical issues. |
3. Review and correlate information | 3.1 Review and clarify information to ensure its relevance and sufficiency prior to concluding the interview. 3.2 Transcribe information if necessary and deal with sensitive information appropriately. 3.3 Conduct detailed analysis and identify and note incomplete and irregular information or followed up in accordance with the nature of the interview. 3.4 Confirm behavioural characteristics of significance to the purpose of the interview. 3.5 Undertake post-interview activities. |
Evidence of Performance
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.
using interviewing techniques and varying style and language structure to suit situation and interviewee(s)
engaging in exchanges of sometimes complex oral information
using techniques to deal with difficult interview situations
using communication techniques, including establishing rapport, listening, probing, reflecting, negotiation, conflict resolution
using critical analysis, evaluation and deductive reasoning
using problem solving and decision making related to interviewing
using judgment, to test the veracity of information and vary questions and interviewing techniques to suit
preparing interview documentation requiring accuracy of expression and formality in structure and format
operating technical and electronic equipment, where necessary
Evidence of Knowledge
Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.
application of legislation to interviewing including, privacy, ethics, confidentiality and freedom of information
organisational policies and guidelines relating to interviews
questioning techniques
legal and ethical considerations for conducting interviews
cultural awareness in the context of interviewing
procedures for using interpreters
legal and organisational requirements for documentation
legal requirements relating to recording of information
public sector legislation
Assessment Conditions
This unit contains no specific industry-mandated assessment conditions. Guidance on suggested and recommended conditions and methods can be found in the Implementation Guide.
Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.
Foundation Skills
Foundation skills are embedded within the elements and performance criteria of this unit.
Competency Field
Regulatory