This unit of competency involves the skills and knowledge required to build networks which facilitate the promotion and representation of the organisation's mission and services. It includes building networks and developing working relationships whilst representing and promoting the organisation's mission and services.

The unit is applicable to public safety managers with a broad and strategic role in promoting the organisation’s mission and services.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Build networks and develop working relationships

1.1

Formal and informal networks are established at local, regional and national levels to support ongoing and future liaison and collaboration

1.2

Roles and responsibilities of stakeholders are recognised and considered during networking interaction

1.3

Working relationships are developed through sharing expertise and resources to provide organisational and community benefit

1.4

Dealings with stakeholders are conducted ethically and professionally when developing a relationship of trust and mutual understanding

1.5

Feedback is obtained from other organisations and governments to inform and improve service delivery

2

Represent the organisation

2.1

Organisation's message is imparted accurately in a clear, concise and confident manner to gain stakeholders' understanding and commitment

2.2

Organisations representation is sought and promoted to external bodies

2.3

Opportunities to promote the organisation's mission and services through media, government and community are utilised, in accordance with organisational policy

2.4

Advice to stakeholders is provided, in accordance with organisational policy and legislative responsibilities

2.5

Confidential advice on matters sensitive to governments and the organisation is provided, in accordance with organisational policies and procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Public Safety

Communication