The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package. This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible. | |
Prerequisite Unit/s | Nil |
ELEMENT | PERFORMANCE CRITERIA |
1. Interpret between two or more community languages | 1.1 Level of fluency/intelligibility in each language is acceptable to the respective language group 1.2 Replies and responses given to each group make sense in terms of that group's question or statement 1.3 Misunderstandings of one side by another are detected and clarified to all parties |
2. Facilitate resolution of differences between community groups | 2.1 Trust/respect of groups in conflict is secured and maintained 2.2 Parameters of own behaviour established with each group 2.3 Fair and non-provocative representations are made of each group's position 2.4 Possible resolutions or compromises are explored 2.5 Other community groups/organisations involved when opportune to help reach a solution |
3. Interpret/translate and explain department programs and requirements in a culturally meaningful way into a community language | 3.1 Meaning, purpose and status of program or requirements are explained in an appropriate language 3.2 Concepts not directly translating into the community language are explained in terms of analogous community concepts and past experiences of European practice 3.3 Interpretations supporting the programs and requirements are sought in traditional law and knowledge 3.4 Internal community mechanisms are identified to help support departmental strategies and achieve compliance with departmental requirements |
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
Negotiation Problem solving |
Required Knowledge |
Departmental policy and procedure European culture practices and values Traditional lore and law |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated in: Regular success in achieving peace between groups and success in departmental initiatives. Particular failures may be explained away but a record of failure demonstrates lack of the competency. In the case of the Interpreting and Negotiating elements, positive recommendation by several groups or parties may override a failure to achieve success overall Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments |
Context of and specific resources for assessment | Context of assessment Evidence should be gathered over a period of time in a range of actual or simulated workplace environments Specific resources for assessment Evidence can be gathered by supervisor; verification of negative reports would require community visits |
Guidance information for assessment | Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package. |
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Acceptable level of fluency/intelligibility | The speaker is understandable although the accent or choice of words may mark him or her off from native speakers |
Parameters of own behaviour | This may include not conveying frivolous or intentionally insulting messages, not conveying intelligence concerning the other side's position or behaviour, etc |
Fair and non-provocative | A provocatively expressed claim or offer may be toned down but its substance must remain unchanged |
Traditional law and knowledge may include | Legal or moral precepts Stories (myths, legends, cosmologies) Medical or scientific/technical beliefs or practices |
Internal community mechanisms may include | Relations of authority based on seniority ritual or religious status kinship community political structures traditional or religious legal or moral codes still effective in the community |
Not applicable.
This unit contains employability skills. |
Not applicable.