This unit applies to funeral home and cemetery and crematorium staff responsible for coordinating others as part of their role.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Coordinate staff rosters and schedules.

1.1

Identify work requirements in consultation with supervisor.

1.2

Develop work schedules and rosters to meet work requirements in consultation with supervisor.

1.3

Provide information to staff on work schedules and rosters.

1.4

Monitor work schedules and rosters and identify problems or difficulties.

1.5

Take corrective action to address problems and difficulties according to workplace policies and procedures.

2

Coordinate completion of tasks.

2.1

Allocate tasks to staff members according to supervisor instructions and individual's areas of expertise.

2.2

Use appropriate communication techniques to communicate task requirements to staff members.

2.3

Monitor staff progress in completing tasks according to work requirements.

2.4

Identify staff problems or difficulties in completing tasks and assist staff to find solutions.

2.5

Seek advice from supervisor where required.

Required skills

communication skills, including clear and direct communication to convey roster and schedule information to staff, answer staff questions about task completion and liaise with supervisor

literacy and numeracy skills to understand written documentation, prepare rosters and schedules, and follow supervisor instructions

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

problem-solving skills to identify staff problems in completing tasks and suggest solutions

teamwork skills to coordinate staff and match tasks to staff areas of expertise

planning and organisational skills to organise work schedules, and allocate and delegate tasks.

Required knowledge

workplace policies and procedures

workplace job roles and work requirements

staff skills and areas of expertise in relation to required tasks.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to monitor effectively and respond to a range of common operational and service issues in the workplace

understanding of the differing roles of staff

knowledge of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role

project or work activities conducted over a period of time so that the planning, evaluation and monitoring aspects of this unit can be assessed, to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in an environment where staff members' expertise can be assessed and tasks can be allocated and monitored

interaction with a funeral services industry work team

access to workplace policies and procedures relevant to personnel and rostering

access to relevant awards and workplace agreements.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate developing and communicating work schedules to staff, monitoring completion of tasks and resolving problems in relation to completion of tasks

written or verbal questioning to assess knowledge and understanding of staff coordination issues

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT001A Coordinate a team.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work requirements may include:

tasks to be completed

timelines

number of staff.

Information may include:

verbal instructions

written instructions, such as memos

notices.

Staff may include:

full-time

part-time

casual

subcontractors.

Corrective action may include:

calling in additional staff

seeking advice from supervisor.

Workplace policies and procedures may include:

human resources

privacy

code of conduct

equal employment opportunity (EEO)

anti-discrimination

authorities and responsibilities of staff.

Communication techniques may include:

encouraging questions

providing prompt feedback

providing clarification.

Sector

Funeral Services

Management and Leadership

This unit contains employability skills.