SIRCHCS201

Support the supply of Pharmacy Medicines and Pharmacist Only Medicines

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Maintain protocols and procedures in response to changes in scheduling of Pharmacy Medicines and Pharmacist Only Medicines.

1.1.Identify the system used to ensure the supply of Pharmacy Medicines and Pharmacist Only Medicines complies with current regulations and pharmacy protocols.

1.2.Identify pharmacy medicines, storage locations and requirements according to the Standard for the Uniform Scheduling of Medicines and Poisons (SUSMP).

1.3.Apply pharmacy protocols and procedures relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines.

1.4.Participate in updating protocols and procedures for the supply of Pharmacy Medicines and Pharmacist Only Medicines.

1.5.Monitor location and shelf facings for Pharmacy Medicines and Pharmacist Only Medicines to meet scheduling requirements.

2. Support the implementation of protocols and procedures relating to the sale of Pharmacy Medicines and Pharmacist Only Medicines.

2.1.Identify and address training needs to support the sale of Pharmacy Medicines and Pharmacist Only Medicines.

2.2.Provide current information on pharmacist-approved protocols and procedures in formats accessible and appropriate to staff.

2.3.Model the implementation of pharmacy protocols and procedures to demonstrate appropriate work behaviour and practice.

Required skills

communication skills to:

refer to the pharmacist

convey information to other staff members

learning skills to identify and locate information on changes to scheduling of medicines

literacy skills to interpret changes to medicine schedules

planning and organising skills to:

identify and respond to staff training needs to support the supply of Pharmacy Medicines and Pharmacist Only Medicines as appropriate

oversee stock locations, shelf facing and other considerations appropriate to product schedule

self-management skills to work within personal role boundaries and responsibilities to assist the pharmacist in charge to manage the supply of Pharmacy Medicines and Pharmacist Only Medicines

teamwork skills to act as a mentor to others in order to support compliance with regulations relating to the sale of Pharmacy Medicines and Pharmacist Only Medicines

technology skills to access and update relevant information systems on Pharmacy Medicines and Pharmacist Only Medicin

Required knowledge

ethical sales principles relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines

pharmacy protocols and procedures relating to Pharmacy Medicines and Pharmacist Only Medicines

pharmacy staff development and training options

regulations governing the supply of Pharmacy Medicines and Pharmacist Only Medicines and internal systems to ensure these requirements are met

regulations regarding the positioning and advertising of scheduled medicines within the pharmacy

sources of information on scheduled medicines

stock management responsibilities and procedures, including:

stock rotation

stock disposal

stock placement

merchandising and advertising requirements and restrictions

shelf facings and related product information

system for scheduling medicine, including:

role of the Therapeutic Goods Administration (TGA) in approving sale of new medicines

role of the Pharmacy Board of Australia in setting standards for the supply of Pharmacy Medicines and Pharmacist Only Medicines

broad factors taken into account when determining scheduling, such as quantities and concentration of active ingredients in packaged medicine

types of scheduled medicine

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Evidence of the ability to:

source current advice on scheduled medicines and identify changes to the scheduling of Pharmacy Medicines and Pharmacist Only Medicines

update information systems, pharmacy protocols and procedures to reflect scheduling changes in a timely manner

maintain stock locations and shelf facings to support items schedule

inform and mentor staff to support implementation of revised schedules

act as a role model to others through implementation of appropriate procedures and behaviour

work within personal role boundaries and responsibilities to assist in managing the supply of Pharmacy Medicines and Pharmacist Only Medicines by collaborating with the pharmacist and other staff members.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

relevant pharmacy protocols and procedures

state or territory legislation and guidelines where appropriate

information management systems used to manage quality standards and procedures

typical pharmacy storage locations, shelf facings and signage for a community pharmacy, including unscheduled, Pharmacy Medicines and Pharmacist Only Medicines

staff training and development systems and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace assisting the management of Pharmacy Medicines and Pharmacist Only Medicines

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication and mentoring skills that support staff development and understanding of revised schedules and procedures

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Systemmay include:

a structured quality program, such as the Quality Care Pharmacy Program (QCPP), which includes specific Pharmacy Medicine and Pharmacist Only Medicine standards

other quality programs that address development of policies, protocols and procedures relating to the supply of Pharmacy Medicines and Pharmacist Only Medicines.

Standards for the Uniform Scheduling of Medicines and Poisons may include:

general sales medicines (unscheduled)

Pharmacy Medicine (S2)

Pharmacist Only Medicine (S3)

Prescription Only Medicine (S4)

Controlled Drug (S8).

Training needsmay include:

general training relating to Pharmacy Medicines and Pharmacist Only Medicines

training to support understanding of new medicines, or medicines that are down scheduled or up scheduled, and require a specific level of sales support.