Application
This unit applies to sales staff with a responsibility for ensuring the supply of merchandise to a business.
Prerequisites
Nil
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Maintain effective supplier relationships. | 1.1.Identify associations with suppliers external to the business. 1.2.Identify supplier relationships internal to the business. 1.3.Confirm measures and determinants of effective supplier relationships. 1.4.Determine barriers to maintaining effective supplier relationships. 1.5.Implement strategies to improve supply chain management as required. |
2. Deal ethically with suppliers. | 2.1.Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements. 2.2.Confirm principles and practices underpinning ethical conduct with regard to suppliers. |
3. Resolve supplier enquiries. | 3.1.Provide routine information to suppliers. 3.2.Determine nature of supplier enquiries. 3.3.Resolve supplier enquiries or pass on to relevant personnel for resolution. |
4. Confirm legal, legislative and business supply requirements. | 4.1.Detail systems concerning how supplier products or services must comply with relevant standards and business policy and procedures. 4.2.Check product labelling to ensure compliance with legislation. |
Required Skills
Required skills |
communication and interpersonal skills to: ask questions to identify and confirm requirements conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication use and interpret non-verbal communication use language and concepts appropriate to cultural differences literacy and numeracy skills to: check product labelling to ensure compliance read a range of workplace documents maintain records maintain stock ordering and recording systems planning and organising skills to plan and prioritise work schedule routine problem-solving skills to resolve supplier enquiries self-management skills to apply standards applicable to receiving goods technology skills to use available business technology |
Required knowledge |
customer service measurement options legal, administrative and business supply requirements relevant legislation, statutory requirements relating to the retail industry, including work health and safety (WHS) aspects of job potential barriers to supplier relationships relationship arrangements and communication processes with suppliers associations with internal suppliers ethical conduct in relation to suppliers |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: uses business technology to communicate with suppliers according to business policy and procedures identifies, describes and applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required processes receivables using agreed business procedures and technology, and according to relevant legislative requirements. |
Context of and specific resources for assessment | Assessment must ensure access to: a business-to-business sales work environment relevant documentation, such as: policy and procedures manuals supplier information legislation and statutory requirements industry codes of practice a stock control system relevant business technology. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace third-party reports from a supervisor review of portfolio of evidence written or verbal questioning to assess knowledge and understanding. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. | |
Suppliers | commercial companies community and not-for-profit organisations external and internal governments public agencies or organisations. |
Supplier relationships may be influenced by: | continuous improvement cost and price analysis due diligence requirements infrastructure and capital outlay requirements integration and compatibility of organisational systems intellectual property and technology rights market position planning cycles and the time of the year risk sharing supply chain management terms and conditions agreed value for money value management. |
Measures and determinants may include: | communication customer satisfaction inventory control loss prevention time management value for money. |
Relevant legal, legislative and business practices may include: | Australian Competition and Consumer Commission provisions awards, workplace agreements and other industrial arrangements emergency procedures environmental protection legislation equal employment opportunity (EEO) and anti GST industry codes of practice licence, patent or copyright arrangements WHS policy and protocols product labelling quality assurance systems, procedures and policies supplier or customer instructions Australian consumer law and fair trading Acts transport, storage and handling of goods work procedures. |
Routine information may relate to: | delivery of products leasing agreements and consultancies maintenance and support agreements provision of services purchase orders quality quantity stock and supply agreements time schedules. |
Relevant personnel may include: | area and store manager frontline staff specialist staff supervisor team leader. |
Relevant standards may include: | Australian standards handling, transport and storage of goods industry standards international standards labelling of goods manufacturing quality and control. |
Business policy and procedures may relate to: | acquisition and sale of products and services capacity of receiving area to handle, store, process, manage and display products and services internal management structure and communication relationships inventory control receipt, handling and storage of goods relationships and communication with suppliers risk management. |
Sectors
Wholesale
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.