Application
This unit describes the performance outcomes, skills and knowledge required to maintain employee relations in the workplace and implement dispute and grievance procedures when employment related issues occur.
It applies to individuals working in frontline management roles in a diverse range of industry sectors and business contexts. They operate independently with some responsibility for others and decision making, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Apply relevant industrial awards, agreements and legislation to the workplace. | 1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation. 1.2.Apply relevant awards and agreements accurately and consistently to all team members. 1.3.Inform team members of changes in awards and agreements. 1.4.Provide information on relevant awards and agreements to team members as requested. |
2. Minimise potential industrial problems. | 2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work. 2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary. 2.3.Identify potential and actual conflicts between team members and take remedial action. 2.4.Accurately maintain records of team member counselling and conflict, including outcomes. |
3. Implement dispute settlement procedures. | 3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes. 3.2.Inform team members of current organisational dispute and grievance policies and procedures. 3.3.Apply all policies and procedures in an impartial manner. 3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel. 3.5.Refer unsettled disputes or grievances to relevant personnel. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
access and correctly interpret current information on relevant industry employment legislation, awards and agreements
use appropriate communication styles and follow organisational policies and procedures and relevant legislation to:
communicate employment legislation, awards and agreements to one team member as relevant to their job role
counsel one team member on an employment related issue
resolve one employment related dispute and one employment related grievance.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational policies and procedures and key aspects of relevant legislative requirements for:
workplace ethics
unfair dismissal
shift availability or non-attendance
shift rosters
interpersonal conflict
conflict management
grievances, counselling and discipline
personal animosity
discriminatory behaviour
harassment
equal opportunity issues
non-compliance with policies and procedures
part time, casual, full time work, contract employment
traineeships
key aspects of employee and employer rights and responsibilities in regards to awards and agreements in retail workplace
key aspects of relevant legislation and industry codes of practice:
Equal Employment Opportunity (EEO)
anti-discrimination
unfair dismissal
workplace relations
Work Health and Safety (WHS)
responsibilities of employers and employees under an Australian Apprenticeship contract of training (as applicable to the workplace)
communication techniques for dealing with employment related issues
current industrial awards and agreements.
Assessment Conditions
Skills must be demonstrated in:
an industry workplace
a simulated retail work environment.
Assessment must ensure access to:
relevant documentation:
current industrial awards and agreements
organisational policies and procedures as outlined in the Knowledge Evidence
relevant legislation and industry codes of practice as outlined in the Knowledge Evidence
team members; these can be:
individuals in an industry workplace, or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret sometimes complex legislative documentation relevant to employee relations. |
Self-management skills to: | demonstrate tact, sensitivity and neutral stance when dealing with employee relations issues. |
Sectors
Cross-Sector
Competency Field
Human Resource Management