Element

Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Inform team members about WHS matters.

1.1.Clearly and accurately explain store policy and procedures in regard to WHS and emergency procedures to team members.

1.2.Ensure access for team members to store WHS policy and procedures.

1.3.Clearly and accurately explain relevant provisions of WHS legislation and codes of practice to team members.

1.4.Regularly provide clear and accurate information on identified hazards and risk control procedures to team members.

1.5.Model the implementation of WHS and emergency procedures to reinforce information.

2. Involve team members in WHS matters.

2.1.Provide opportunities and processes for team members to consult and contribute on WHS issues according to store policy.

2.2.Promptly resolve issues raised or refer to relevant personnel according to store policy.

2.3.Promptly convey outcomes of issues raised on WHS matters to team members.

3. Monitor and maintain a safe work environment.

3.1.Implement store policy and procedures with regard to identifying, preventing and reporting potential hazards.

3.2.Take prompt action to deal with hazardous events according to store policy.

3.3.Investigate unsafe or hazardous events, identify cause, and report inadequacies in risk control measures or resource allocation for risk control to relevant personnel.

3.4.Implement and monitor control measures to prevent recurrence and minimise risks of unsafe and hazardous events according to store policy and hierarchy of control.

3.5.Handle and store hazardous goods according to store policy and WHS regulations.

3.6.Maintain equipment according to store policy and WHS regulations.

3.7.Monitor team performance to ensure use of safe manual handling techniques.

3.8.Implement store emergency policy and procedures promptly in the event of an emergency.

4. Identify need for WHS training.

4.1.Identify WHS training needs, specifying gaps between WHS competencies required and those held by team members.

4.2.Organise and arrange training according to store policy.

5. Maintain WHS records.

5.1.Complete and maintain WHS records regarding occupational injury and disease according to store policy and legislative requirements.

5.2.Use information from records to identify hazards and monitor risk control procedures according to store policy.

Required skills

communication and interpersonal skills to:

provide information, coaching and feedback to team members

involve team members

refer issues to appropriate personnel through clear and direct communication

motivate and lead a team

use and interpret non-verbal communication

literacy and numeracy skills to:

generate reports

interpret and apply WHS regulations

interpret symbols used for WHS signage

read store policy and procedures

technical skills to:

identify broken or damaged equipment

identify hazardous goods and substances

locate and use safety alarms, fire extinguishers and emergency exits

Required knowledge

hierarchy of risk control:

elimination of hazards

engineering controls to reduce risk

administrative controls

use of personal protective equipment

job role and responsibilities

location of nearest first aid assistant or facility

manual handling and safe lifting techniques

possible fire and safety hazards

principles and techniques in interpersonal communication

relevant WHS legislation and codes of practice

sickness and accident procedures

store policies and procedures in regard to:

manual handling

WHS emergency procedures

unsafe or hazardous goods

handling and storage

disposal

bomb threat procedures

store evacuation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies and monitors store policy, industry codes of practice, relevant legislation and statutory requirements in regard to WHS and emergency procedures

applies and monitors safe work practices in the handling and moving of stock, according to WHS legislation and codes of practice

interprets and monitors the implementation of manufacturer instructions with regard to handling stock and using relevant equipment

applies and monitors safe work practices in the handling, storage and disposal of unsafe or hazardous materials

identifies WHS training needs and maintains WHS records.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

relevant equipment, such as:

stock moving equipment

alarm systems

first aid equipment

firefighting equipment

communication equipment

relevant documentation, such as:

WHS legislation

store evacuation procedures

store policy and procedures manuals

incident reporting forms.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

role play

third-party reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXRSK002A Maintain store security.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Emergency procedures may relate to:

accidents

bomb threats

cyclones

dealing with dangerous customers

fire

flooding

product recall and contamination

sickness

store evacuation involving staff or customers.

Team members may include:

fulltime, part-time, casual or contract

new or existing staff

people from a range of cultural, social and ethnic backgrounds

people with varying levels of language and literacy.

WHS policy and procedures may relate to:

basic safety procedures

customers

dangerous goods

emergency procedures

equipment and tools

issue-resolution procedures

premises

reporting procedures

safe manual handling and lifting

staff

stock.

Hazards may include:

broken or damaged equipment

chemical spills

damaged packing material or containers

electricity and water

fires

manual handling

sharp cutting tools and instruments

stress

unguarded equipment.

Opportunities and processes for team members to consult and contribute may include:

identification of health and safety representatives

WHS meetings

staff meetings

suggestions from staff for improving existing tasks and procedures.

Resource allocation may include:

equipment and technology

finances

materials

people

time.

Relevant personnel may include:

manager

safety representative

supervisor

team leader.

Hierarchy of control may include:

appropriate use of personal protective clothing and equipment

eliminating hazards

isolating hazards

substitution

using administrative controls

using engineering controls.

Hazardous goods may include:

chemicals

electrical equipment

flammable goods

waste.

Equipment may include:

computers

EFTPOS terminals

equipment for carrying or moving merchandise

equipment for storage of merchandise, including refrigerators

point of sale terminals

printers

security tag systems

thermometers

trolley return equipment

weighing machines

wrapping and packing equipment, such as shrink wrapping.

Safe manual handling techniques may include:

job procedures

lifting or shifting practices

using equipment, such as ladders and trolleys.

Store emergency policy and procedures may relate to:

alarm systems and procedures

events likely to endanger staff, contractors, customers or visitors

firefighting procedures

medical attention procedures

product recall and contamination

store evacuation procedures for staff and customers

transport arrangements for sick or injured persons.

Training may include:

emergency procedures

evacuation procedures

first aid

manual handling techniques

reporting procedures

stress management.

Records may include:

centralised

departmental

electronic

manual.

Legislative requirements may include:

federal, state or territory and local legislation

WHS regulations

privacy legislation

workers’ compensation regulations.