This unit applies to individuals, usually called ride attendants, who are responsible for the safe and efficient operation of rides. Rides are operated within attractions or theme parks and sometimes as part of a travelling show or temporary attraction structure.

The unit requires a good knowledge of operational, safety and emergency procedures combined with some problem-solving skills to address typical ride operational problems. A person undertaking this role works under general supervision and applies some individual discretion and judgement to work activities.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Prepare and inspect ride location.

1.1

Inspect the ride location prior to arrival of customers and according to approved checklist for a specific ride.

1.2

Check general equipment and supplies in the ride location to ensure readiness for operation and reorder supplies according to organisation procedures.

1.3

Check safety equipment to ensure readiness for operation.

1.4

Check for cleanliness and standard of presentation, and take remedial action promptly where appropriate.

2

Inspect rides.

2.1

Inspect rides prior to the arrival of customers according to approved checklist.

2.2

Note all items accurately according to organisation procedures.

2.3

Report all discrepancies or irregularities to the appropriate supervisor immediately.

3

Prepare to operate ride.

3.1

Check loading procedures prior to commencement of the ride according to organisation procedures.

3.2

Maintain appropriate communication with the ride loader to ensure the ride commences safely.

4

Operate and monitor ride.

4.1

Operate the ride or device according to specifications and organisation requirements and procedures.

4.2

Continuously monitor operator controls during the operation of the ride.

4.3

Monitor the overall ride, ride area and rider behaviour and reactions at all times.

4.4

Take any required action in response to observations made during the ride, and ensure these conform to organisation safety procedures.

4.5

Action emergency procedures strictly according to organisation and specific ride procedures.

4.6

Treat customers in a friendly and courteous manner throughout the ride.

4.7

Identify quality control issues or problems during the ride advising the appropriate supervisor for action.

5

Close down ride.

5.1

Commence close-down procedures when all customers have left the ride location.

5.2

Close-down ride following organisation procedures for the specific ride.

5.3

Identify defects or deficiencies and promptly report to appropriate supervisor for action.

6

Close and secure ride.

6.1

Check that all areas of the ride meet organisation guidelines.

6.2

Clean and prepare location and equipment for the next operation.

6.3

Secure the ride location according to organisation procedures.

7

Prepare ride documentation.

7.1

Identify issues and events requiring documentation.

7.2

Make notations accurately and comprehensively according to organisation procedures.

7.3

Complete and distribute accurate documentation within required timeframe, minimising use of printed materials and maximising electronic transmission of documents to reduce negative environmental impacts.

7.4

Forward reports and documentation to the appropriate area within the required timeframe.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

problem-solving skills to identify and respond to ride operation problems in the context of established procedures

communication skills to allow for friendly and courteous interaction with customers

literacy skills to interpret and prepare simple, standard documentation

numeracy skills to interpret instructions involving numbers correctly.

The following knowledge must be assessed as part of this unit:

health and safety procedures for specific rides

emergency procedures for specific rides

technical and equipment procedures for specific rides

types of documentation and reports to be completed in ride operations.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to consistently follow procedures in ride operations to ensure safety of customers and colleagues

understanding of the health, safety and emergency issues associated with ride operations

specific demonstration of all safety procedures

demonstration of skills across multiple operations of the ride and for an appropriate range of rides (as required by the attraction).

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills within a fully equipped operational ride location

commercially realistic ratios of customers to candidate to reflect typical workplace conditions.

Methods of assessment

Assessment methods must be chosen to ensure that the skills required to operate a ride location can be practically demonstrated. Methods must include assessment of knowledge as well as assessment of practical skills.

The following examples are appropriate for this unit:

direct observation of the candidate safely operating a ride location

direct observation of the candidate performing actual or simulated emergency procedures

review of ride operational reports and checklists prepared or completed by the candidate

written and oral questioning or interview to test knowledge of OHS issues, equipment features and emergency procedures

problem-solving activities to assess ability to respond to various situations during the operation of a ride location, especially emergency aspects

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SITTVAF002A Provide a briefing or scripted commentary

SITTVAF004A Load and unload a ride.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Ride location may include:

perimeter

walkways

gates

queue house

bridges

ramps

fences or barriers

netting.

Checklist may relate to:

mechanical components

restraints, seating and harnesses

mounts

couplings and chains

fibreglass and metal

overall structure.

General equipment may include:

booth area

chairs

water cooler

cleaning equipment

microphone

signage.

Safety equipment may include:

signage

health and safety restriction signs and monitors

telephone

fire extinguishers

life preservers

safety ropes

communication devices

emergency stop buttons and apparatus relevant to ride.

Rides may be:

mechanical

computerised

manual

water-based.

Loading procedures may relate to:

numbers of riders

height of riders

overall physical capacity of riders

placement of riders on the ride (e.g. balance of weight).

Emergency procedures may include:

closing down ride

contacting supervisor

calling for emergency assistance.

Quality control issues or problems may relate to:

inappropriate customer behaviour

rider discomfort

any equipment malfunction

negative impact of weather.

Documentation may include:

paper-based or electronically transmitted materials

safety reports

equipment checklists

incident reports

customer numbers.

Sector

Tourism

Venue and Facility Operations

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.