Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the processing of international parcels and letters as part of work activities in the postal and allied industries.

ELEMENT

PERFORMANCE CRITERIA

1Prepare to process international parcels and mail

1.1 Individual and work team priorities and responsibilities are identified and confirmed

1.2 All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied

1.3 The availability of parcels and mail for processing is identified and confirmed

1.4 Parcels and mail received from streaming are segregated into airmail, economy air and surface categories

1.5 Mail and parcels are weighed prior to processing

2Process air mail parcels and letters

2.1 Internal operating procedures and standards are applied to the sorting of parcels and mail

2.2 Parcels are handled safely to minimise risk of injury to people and damage to parcels and mail

2.3 Airmail parcels are quarantined for the stipulated period

2.4 Parcels and mail are sorted accurately and correctly by nation, in compliance with established priorities

2.5 Parcels and mail are documented and placed in appropriate containers

2.6 Completed bags are weighed and labels are generated and scanned

2.7 Containers of parcels are moved to the consolidation/despatch area

2.8 Excess equipment is removed and work area is prepared for next activity/shift

2.9 International parcels and mail processes and surveys are conducted as required

2.10 Mail and parcels incorrectly classified and non-conforming items are identified, separated and re-sorted

3Process economy air surface parcels

3.1 Internal operating procedures and standards are applied to the sorting of parcels and mail

3.2 Economy air and surface parcels and mail are held in temporary storage for the service standard time

3.3 Parcels and mail are scanned and sorted accurately and correctly by nation in compliance with established practices

3.4 Parcels and mail are documented and placed in containers

3.5 Containers of parcels and mail are moved to the consolidation/despatch area using correct shifting equipment and labels

3.6 Excess equipment is removed and work area is prepared for next activity/shift

3.7 Information required to complete record of mail and parcels is provided and recorded

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international codes and regulations relevant to mail operations

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the processing of international parcels and letters

Focus of operation of work systems, equipment, management and site operating systems for the processing of international parcels and letters

Problems that may occur when processing international parcels and letters and appropriate action that can be taken to resolve/avoid the problems

Requirements of international parcels processing systems, operations and relevant equipment

Safety and security hazards that may occur during the processing of international parcels and letters and ways of controlling the risks involved

Relevant personal protective equipment and procedures for its use

Site layout

Required skills:

Communicate effectively with others when processing international parcels and letters

Read and interpret instructions, procedures and labels relevant to the processing of international parcels and letters

Complete documentation related to the processing of international parcels and letters

Work collaboratively with others when processing international parcels and letters

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when processing international parcels and letters in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events that may occur when processing international parcels and letters

Interpret and apply relevant agreements, codes of practice or other legislative requirements

Plan own work including predicting consequences and identifying improvements

Apply safety and security precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to mail or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Identify, select and use relevant equipment, processes and procedures when processing international parcels and letters

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Workplaces may comprise:

large, medium or small worksites

Facilities may be:

within an airport environment

Customers may be:

external (including international) or internal

Hazards may include:

vehicular traffic and pedestrians

dust and vapours

hazardous or dangerous materials

humidity, air temperature

lighting conditions

machinery/equipment moving parts

noise

insects

Weighing devices may be:

mechanical

automated

weighbridge

Work priorities may be communicated through:

briefings

noticeboards

announcements

Equipment may include:

aircraft load containers (e.g. igloos, bags, cans)

strapping machine

sorting frames/shelves

bins

unit load device (ULD)

wheeled unit load device (WULD)

hoists

tubs

stillages

flat trolleys

bag racks

mechanical handling equipment

mechanical moving equipment

ergonomic chairs

computer equipment

king fishers

plastic and cardboard mail trays

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

protective clothing

high visibility clothing

Communication in the work area may include:

phone

fax

email

electronic data transfer (EDI)

RF systems

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace policies, operating procedures and practices

Management Operating System (MOS)

Management Information System (MIS)

manifests, consignment notes, bar codes, mail and container identification

mail identification numbers, codes and labels

machine/equipment operations manuals

air and surface movement schedules

international aviation codes (IATA)

quality assurance procedures

induction documentation

competency standards and training materials

job specifications and procedures

award, enterprise bargaining agreement or other industrial arrangements

manufacturers specifications

codes of practice, including national standards for manual handling and the industry safety code

supplier and or/client instructions

HAZCHEM chart/material safety data sheets

safety observation feedback program

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to mail operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

equal opportunity, equal employment opportunity and affirmative action legislation

This unit contains employability skills.