1

Park vehicle

1.1

Vehicle is parked with due consideration of critical factors

1.2

Need for use of visual safety equipment is determined and where applicable this equipment is positioned in accordance with workplace procedures, local authority requirements and state/territory requirements

1.3

Access to vehicle is planned to ensure minimisation of traffic wear on gardens and lawns, and avoidance of obstructions

1.4

Potential external hazards are identified and appropriate action is planned to minimise risk of injury and/or damage to items and equipment during removal activities

2

Define job requirements

2.1

Customer needs and perception of job are clearly established through appropriate questioning and discussion based on removal consultant appraisal

2.2

In consultation with customer, consultant/client inventory is checked for accuracy and any discrepancies are made known to appropriate workplace personnel in accordance with workplace procedures

2.3

Initial inspection of total job is undertaken with customer and an appropriate loading sequence is ascertained

2.4

Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure

2.5

Special requirements are identified and negotiated with customer

2.6

Customer is appropriately advised of any pre-damaged or damage-risked items and appropriate documentation is completed

2.7

Dangerous or hazardous items that are unacceptable for removal are identified and customer is appropriately informed

2.8

Confirmation is made that items are appropriately prepared for travel, in accordance with workplace procedures

3

Plan and monitor loading

3.1

Loading plan is confirmed in consultation with appropriate onsite removal team members

3.2

Confirmed loading plan is communicated to all onsite removal team members

3.3

Relevant information regarding loading plan is communicated to dispatch staff or other appropriate personnel in accordance with workplace procedures

3.4

Removal team performance is monitored to ensure requirements of loading plan are met

4

Complete records

4.1

Required records are updated accurately, legibly and promptly according to company procedures

4.2

Records are checked to ensure they include all required information relevant to the job

This section describes the knowledge and skills required for this unit.

Required knowledge:

Company work procedures

Customer service requirements including language, courtesy, behaviour and problem solving

Furniture removal procedures and codes of practice

Hazards that may be experienced on a removal job and related hazard control measures

Items unsuitable for removal and associated reasons

Records and signed agreements that are completed during an initial removal survey and related procedures

Relevant agreements and legislation applicable to furniture removal

Relevant state/territory road traffic authority license and traffic regulations

Relevant vehicle parking safety requirements

Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation and policies

Special requirements that may need to be addressed in a removal and related procedures to be adopted

Required skills:

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Communicate effectively with others when coordinating a removal

Complete required documentation

Identify hazardous or dangerous items unacceptable for removal

Implement contingency plans for unanticipated situations that may occur

Interpret and follow operational instructions and prioritise work

Modify activities depending on operational contingencies, risk situations and environments

Monitor work activities in terms of removal/loading plan

Operate electronic communication equipment to required protocol

Promptly report and/or rectify any identified problems that may arise in accordance with regulatory requirements and workplace procedures

Provide leadership and encouragement to team members

Read and interpret relevant instructions, procedures, information and signs

Select and use required personal protective equipment conforming to industry and WHS/OHS standards

Work collaboratively with others

Work systematically with required attention to detail without injury to self or others or damage to furniture or equipment

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:

required knowledge and skills

relevant legislation, workplace procedures and industry standards

other relevant aspects of the range statement.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessments

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment

applicable documentation including workplace procedures, regulations, industry standards, codes of practice and operation manuals.

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation.

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Removal sites may include:

commercial premises

domestic premises

industrial premises

Customers may be:

external

internal

Operations may be conducted:

by day or night

in a variety of weather conditions

Critical factors when parking a removal vehicle may include:

obstructions and hazards

parking and traffic restrictions

positioning of vehicle

required permissions (customer, body corporate)

suitability of driveway (e.g. to support vehicle weight)

Personal protective equipment may include:

gloves

high visibility vests

safety footwear

safety glasses

Hazards may include:

door and passageway widths and tight internal corners

driveway length and surface

lawn sprinklers on automatic timers

low hanging light fittings and other fixture obstructions

obstructions

parking restrictions

power and telephone lines, trees and landscaping

stairs and steps

uneven or unstable ground

unfriendly pets

Requirements for access may include:

additional gear and equipment

authorities and permits

communications equipment

hours of operation

personal protective equipment

removal duration

site restrictions and procedures

site security arrangements

Loading plan may include:

estimated time to complete loading

loading sequence of furniture and effects

positioning of load on vehicle

Consultative processes may involve:

customers

management and other office personnel

occupational health and safety specialists

other employees and supervisors

other professional and technical staff and trades people

union representatives

Special requirements may include:

dismantling items

temporary removal of doors and fittings on site

using of tradespersons such as electricians, carpenters, cabinet makers

Communications may include:

fixed and mobile phones, radio, fax, laptop computer/Internet

oral/aural communications

written communications, including completing and signing documents

Workplace procedures may include:

company procedures

enterprise procedures

established procedures

organisational procedures

Calculations may involve the basic use of a range of technology including:

calculator

computer

manual techniques

Documentation may include:

consultant appraisal report

customer instructions

emergency procedures

incident reports

job dockets

job safety analysis

job specifications and procedures

manufacturer specifications

quality assurance procedures

risk assessment procedures

site plan

standards and certification requirements

workplace operating procedures and policies

Applicable procedures and codes may include:

local council regulations and requirements

relevant state/territory:

environmental protection legislation and regulations

roads and traffic authority vehicle driver licence requirements

traffic Act and related regulations

WHS/OHS legislation and regulations

Visual safety equipment may include:

barriers

bollards

safety cones

safety tape

warning and advisory signs

Appropriate workplace personnel may include:

customer service supervisor/manager

operations supervisor/manager