ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Carry out fleet control functions

1.1

Equipment and drivers are allocated in accordance with workplace procedures and in consideration of pick-up and delivery requirements

1.2

Movement of documentation is tracked in accordance with workplace procedures

1.3

Opportunities for improvement of fleet control logistics are identified and appropriate action is taken to recommend or implement identified initiatives

2

Prepare for contingencies

2.1

Contingency plans are implemented in accordance with workplace procedures and scope of authority

2.2

Hazards are identified, risks are assessed and control measures are implemented

2.3

Routine problems are identified, clarified and appropriately resolved in accordance with workplace procedures

3

Communicate with customers and drivers

3.1

Customer and driver enquiries are answered appropriately in accordance with workplace procedures

3.2

Communication systems are accessed and used to communicate with drivers and customers in completing fleet management tasks

4

Coordinate scheduling of operational tasks

4.1

Computerised scheduling system is accessed and used for processing the delivery of freight in accordance with workplace procedures

4.2

Critical transport factors are taken into account when planning and implementing delivery schedules in accordance with relevant regulations, workplace policy and procedures, and operational plans

5

Complete documentation

5.1

Fleet management information is recorded either in hard copy or on computer in accordance with workplace requirements

5.2

Completed documentation is despatched, processed and/or filed in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with standard operating procedures (SOPs)

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

applying relevant statutory requirements, codes of practice and local government by-laws

communicating and negotiating effectively with others

ensuring the application of fatigue management knowledge and techniques by drivers

interpreting and responding to customer requirements

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

operating electronic communications equipment to required protocol

planning work activities, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures and signs

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures

selecting and appropriately applying technology, information systems and procedures to complete workplace tasks

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

computerised fleet management and scheduling system/s and guidelines for their use

factors affecting scheduling in the road transport industry

operational marketing systems and resources

operational transport logistic systems, resources, management and workplace operating systems

problems that may occur and appropriate action that can be taken to minimise or respond to them

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection policies and procedures

relevant regulatory and code requirements

workplace protocols and procedures for coordinating fleet control logistics.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.