ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop workplace policy

1.1

Workplace policy requirements are identified

1.2

Information is gathered from a range of sources to plan and develop policy

1.3

Stakeholders are identified and consulted as a key component of the policy development process

1.4

Policy option recommendations are made based on likely effectiveness, timeframes and cost

1.5

Identified workplace policy requirements are reflected in policy developed

1.6

Appropriate methods of implementation are agreed

2

Communicate workplace policy

2.1

Workplace policy and expected outcomes are promoted to key stakeholders

2.2

Expected outcomes, activities to be undertaken and assigned responsibilities are communicated to those involved in implementing the policy

3

Implement workplace policy

3.1

Workplace policy implementation procedures are developed and communicated to stakeholders

3.2

Strategies for continuous improvement are implemented

3.3

Responsibility to use recording systems for tracking continuous improvement is established and assigned

4

Review workplace policy implementation

4.1

Outcomes are documented and feedback is provided to key personnel and stakeholders

4.2

Outcomes of policy implementation are investigated

4.3

Records to identify trends that may require remedial action are monitored and used to promote continuous improvement of performance

4.4

Policy and or procedures are modified as required to ensure agreed improvements are made

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adjusting communication to suit different audiences

communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to resolving disputes among stakeholders

consulting on and validating policy

implementing strategy, as part of the policy, that has been devised, implemented and reviewed

managing different points of view and dissenting stakeholders effectively

planning, developing and implementing organisational policy that complies with legislative requirements

preparing written reports using precise expression, language and structures suited to intended audience

reading and evaluating complex and formal documents such as policy and legislation

researching, analysing and presenting information

responding effectively to diversity

reviewing and improving policies by identifying improvements and benchmarking against industry best practice, and attempting new approaches over time

working as a member of a team.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

best practice approaches relevant to own work area

equal employment opportunity, equity and diversity principles, and work health and safety (WHS)/occupational health and safety (OHS) implications of policy being developed

legislation, regulations and codes of practice applicable to industry and organisation

quality assurance systems relevant to own organisation

relevant industry standards

relevant organisational policies, procedures and protocols.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.