This unit involves the skills and knowledge required to use technical communication skills and techniques to effectively liaise and communicate with relevant parties to ensure gas deliveries and operations are carried out within contractual, operational and regulatory requirements.

It includes planning, identifying and carrying out control centre communication with gas industry stakeholders. It also includes completing workplace procedures for communication and liaising with gas industry stakeholders.

This unit applies to safe work site where gas industry operations occur. It could also apply, where applicable, to other workplaces in the electricity supply industry (transmission and distribution and generation), the electrotechnology industry and the water industry, subject to work health and safety (WHS)/occupational health and safety (OHS) and duty of care requirements being met for the workplace.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan control centrecommunication with gas industry stakeholders

1.1

Work schedules, drawings, plans, requirements, workplace procedures and material lists are detailed and communicated to control centre, analysed, as required, and the extent of the preparation of the work determined for planning, coordination and follow-on communication purposes

1.2

Communication work is prioritised and sequenced for efficient and effective outcome following consultation with persons for completion within acceptable timeframes to industry quality standards and in accordance with workplace control centre procedures and guidelines

1.3

Risk control measures for identified communication hazards are prioritised, implemented and evaluated against the work schedule

1.4

Relevant requirements and workplace procedures for communication work is communicated to relevant persons and work sites

1.5

WHS/OHS, environmental and sustainable energy policies and workplace procedures related to communication work are identified to ensure safe systems of work are followed

1.6

Relevant work permits are secured to coordinate the performance of work in accordance with requirements and workplace procedures

1.7

Liaison and communication with authorised persons, authorities, clients, land owners and other relevant parties are undertaken to resolve issues and coordinate work activities

1.8

Persons participating in the communication work are briefed and respective responsibilities coordinated and authorised, as required, in accordance with workplace control centre procedures

2

Identify and carryout gas industry stakeholder communication requirements

2.1

Relevant WHS/OHS, operational and commercial requirements and practices of individual stakeholders are referenced and actioned in accordance with control centre guidelines and workplace procedures

2.2

Work is monitored, performed and/or coordinated in accordance with applicable work schedules and to applicable stakeholder requirements

2.3

Control centre hazard warnings and safety signs are recognised, hazards are assessed and WHS/OHS risks are reported to the authorised persons for directions in accordance with workplace procedures

2.4

Remedial actions are identified and communicated to relevant stakeholders to overcome any shortfalls encountered in the work schedule in accordance with requirements and workplace procedures

2.5

Unplanned situations are responded to in accordance with workplace procedures in a manner that minimises risk to personnel and equipment

2.6

Ongoing monitoring of communication quality of the control centre work are undertaken in accordance with requirements and workplace procedures to ensure that the stakeholder’s agreed communication requirements are adhered to

2.7

Communication with clients is conducted in a professional and courteous manner in accordance with organisational requirements and to contractual agreements and statutory requirements

2.8

Appropriate language and interpersonal skills are used to facilitate accurate and relevant exchange of information

2.9

Enquiries outside area of responsibility/knowledge are referred to the nominated person for resolution

3

Complete procedures for communication and liaison with gas industry stakeholders

3.1

Communication work undertaken is checked against works schedule for conformance with requirements, anomalies are reported and solutions identified in accordance with workplace procedures

3.2

Accidents and injuries are reported and followed up in accordance with requirements/workplace procedures

3.3

Work site is confirmed safe and operational accordance with workplace procedures and status communicated to relevant stakeholders

3.4

Relevant work permit/s are signed off and relevant equipment and processes are returned to service and advised to stakeholders as required

3.5

Notification of completion of work and tasks is communicated to relevant stakeholders in accordance with workplace procedures

3.6

Gas stakeholders and staff are notified of actions required at the completion of any work activity or task

3.7

Agreed outcomes are monitored, as required, and communication to stakeholders in accordance with workplace requirement

3.8

Communication completion processes are performed in accordance with workplace procedures

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the UEG Gas Industry Training Package Companion Volume Implementation Guide.

constants and variables must include the following:

industry products and services

authoritative sources

product information

stakeholders

organisational requirements

interpersonal skills

nominated person(s)

product and service issues

workplace environment context must include at least one (1) of the following:

gas industry production, transmission and distribution areas

location — control centres or places where communication processes occur

workplace processes must include the following:

use of computer hardware and software, such as email

work requests from other parties

relevant procedures for equipment use

perform work under or without supervision

work carried out in regular or specified timeframe

documentation must include the following:

written requests and reports

organisational formatting reports

regulatory reporting formats

Gas Industry

Control Centre Discipline