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Evidence Guide: LGADMIN417A - Conduct community consultations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

LGADMIN417A - Conduct community consultations

What evidence can you provide to prove your understanding of each of the following citeria?

Plan community consultation

  1. Specific consultation needs are identified based on the issue and organisational requirements.
  2. The objectives for the consultation are discussed with appropriate personnel.
  3. Consultation methods are identified and discussed with appropriate personnel.
  4. A consultation plan is developed and discussed and/or endorsed with appropriate personnel.
Specific consultation needs are identified based on the issue and organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The objectives for the consultation are discussed with appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consultation methods are identified and discussed with appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A consultation plan is developed and discussed and/or endorsed with appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate consultation

  1. Information is prepared that is clear, accurate and appropriate to the needs of the parties.
  2. Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame.
  3. Information is provided to participants at an appropriate time and place.
  4. Access and equity requirements are implemented in the consultation.
  5. Consultation is undertaken using effective facilitation techniques suited to the target audience.
  6. Difficult situations are handled effectively using collaborative problem-solving techniques.
Information is prepared that is clear, accurate and appropriate to the needs of the parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measures to expedite community consultation are taken to ensure consultation occurs within an identified time frame.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is provided to participants at an appropriate time and place.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and equity requirements are implemented in the consultation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consultation is undertaken using effective facilitation techniques suited to the target audience.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Difficult situations are handled effectively using collaborative problem-solving techniques.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report consultation outcomes

  1. Responses are collated and formatted to facilitate analysis.
  2. A report is prepared that includes recommendations to enable informed decision making.
  3. Feedback is provided to interested parties.
  4. Other issues raised during consultation are directed to relevant department or person for action.
  5. The effectiveness of the consultation process is evaluated and action is taken where necessary.
Responses are collated and formatted to facilitate analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

A report is prepared that includes recommendations to enable informed decision making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is provided to interested parties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Other issues raised during consultation are directed to relevant department or person for action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

The effectiveness of the consultation process is evaluated and action is taken where necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Overview of assessment requirements

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered

The demonstrated ability to:

plan a community consultation to enable and encourage relevant groups or individuals to be involved

facilitate a community consultation that produces valid and useful information and ensures that the council's image and reputation are maintained or enhanced

prepare an accurate report on the outcomes of the community consultation that enables informed decision making to occur.

Context of assessment

Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement.

Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package.

Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment.

Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit.

Relationship to other units(prerequisite or co-requisite units)

To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:

LGACOMP024A Develop community relations.

Method of assessment

The following assessment methods are suggested:

observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies

written and/or oral questioning to assess knowledge and understanding

completion of workplace documentation

third-party reports from experienced practitioners

completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance

Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations.

Resource implications

The learner and trainer should have access to appropriate documentation and resources normally used in the workplace.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills

consultation

presentation

negotiation

report writing

quantitative and qualitative analysis

facilitation

technology

decision making

Required Knowledge

relevant council policies and procedures

relevant legislation

strategies, policies and procedures on minimising resource use

access and equity issues

strategies for consultation

code of conduct and ethics

facilitation techniques

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Consultation methods may include:

public meetings

phone-ins

questionnaires

informal gatherings

door knocks

council meetings

Information may include:

graphics

models

computer animations

video displays

overheads

handouts

development plans

interpreter service

Participants may include:

community groups

other authorities

individuals

emergency authorities

private sector business interests

special interest groups

experts

Facilitation techniques may include:

active listening

targeted questioning

points of clarification

group discussions

presentation

group activities