Establish and maintain a file in legal services

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBLEG414, 'Establish and maintain a file in legal services'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Establish and maintain a file in legal services' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Initiate preliminary file activities

1.1 Arrange meeting with designated individual to discuss new file, and to plan and prioritise preliminary work

1.2 Obtain details of the legal matter from the client according to organisation’s policies and procedures

1.3 Develop a quote in line with organisation’s fee structure and forward it to instructing legal practitioner for approval

1.4 Forward quote and instructions for establishing a trust account to client on behalf of instructing legal practitioner

1.5 Clarify terms of engagement with instructing legal practitioner and client and ensure expectations are agreed upon and documented

1.6 Prepare initial file documentation

2. Carry out conflict of interest check

2.1 Organise self or other person to carry out conflict of interest check

2.2 Record results of conflict of interest check in preliminary file notes, and discuss and resolve areas of potential conflict

3. Open file

3.1 Locate, access and extract relevant information for initiating files

3.2 Select and brief support staff to assist on file, in consultation with designated individual

3.3 Forward confirmation of instructions, details of those working on the file, a summary of work to be performed and associated timelines to client on behalf of instructing legal practitioner

3.4 Plan work in conjunction with designated individual and allocate resources

4. Contact other persons about the file

4.1 Undertake liaison with other persons and obtain statements if necessary

4.2 Undertake liaison with experts where appropriate

4.3 Update file notes detailing activities, actions and outcomes and record time

5. Undertake legal process according to plan

5.1 Carry out legal process as planned with designated individual

5.2 Maintain information flow to designated individual on progress of matter

5.3 Immediately refer issues or problems outside own range of responsibility to designated individual for resolution

5.4 Monitor trust account to ensure sufficient monies are present and contact instructing legal practitioner to facilitate the transfer of additional funds if necessary

5.5 Keep client up-to-date on matter through progress reports and, where necessary, meetings with designated individual

6. Facilitate file administration and closure

6.1 Organise self or other person to reconcile time records with costing

6.2 Organise self or other person to undertake final costing

6.3 Organise self or other person to prepare invoice

6.4 Arrange meeting with designated individual to review final invoice and relevant documentation in order to facilitate sign-off before forwarding to client

6.5 Update and complete file notes

6.6 Ensure final accounting of trust account and resolve outstanding disbursements

6.7 Close and archive file according to organisation’s policies and procedures