Develop and maintain community and stakeholder relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver BSBLIB512, 'Develop and maintain community and stakeholder relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop and maintain community and stakeholder relationships' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Plan stakeholder consultation

1.1 Review and assess current and potential stakeholders to determine needs, interests, and priorities and trends, in consultation with colleagues

1.2 Identify key stakeholders, their representatives and ways to establish and maintain links

1.3 Research and maintain a collection of current relevant information on stakeholders

1.4 Check organisational plans for appropriate reference to interaction with stakeholders

1.5 Ensure planning takes account of relevant internal and external factors

2 Establish productive stakeholder relationships

2.1 Use a range of formal and informal strategies to facilitate relationships between stakeholders and own organisation

2.2 Identify and assess strategies for formal links between own organisation and key stakeholders

2.3 Implement strategies likely to be successful in establishing productive relationships with stakeholders

2.4 Determine purpose and parameters of specific consultations, and brief participants accordingly

2.5 Integrate information from stakeholder consultations into organisational planning and share with relevant colleagues in a timely manner

2.6 Monitor and evaluate stakeholder relationships and take appropriate action to continuously improve them, in consultation with colleagues

3 Represent organisation to local community

3.1 Communicate organisational role accurately, confidently and clearly to promote stakeholder awareness

3.2 Promote organisation to external bodies that have a stake in its role, funding and operations