Determine and respond to carer needs

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCCCS030, 'Determine and respond to carer needs'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Determine and respond to carer needs' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Work with the carer to establish their needs

1.1 Establish a rapport with the carer through an open, empathic and confident manner

1.2 Outline the assessment process and explain how information will be used

1.3 Use active listening to gather information that enables assessment of needs and allocation of priorities

1.4 Use communication that shows understanding and respect for individual differences and needs and right to self-determination

1.5 Focus discussion on the care relationship rather than the individual

1.6 Complete the assessment process according to organisation procedures and tools

1.7 Recognise and respond to situations of risk and complexity according to organisation guidelines

1.8 Document information within identified timeframe according to organisation guidelines

2. Work with the carer to develop a support plan

2.1 Determine the carer’s eligibility to access available services

2.2 Identify barriers to the provision of services

2.3 Assist the carer to identify possible services and supports to address identified needs

2.4 Support the carer’s strengths and abilities as well as address their needs in the planning process

2.5 Recognise and respond to carers who are reluctantto accessrespite or other support services

2.6 Support the carer to make informed decisions to prioritise their identified needs and select services from a range of available options

2.7 Seek advice from supervisor, as required, to determine service issues associated with assessment information

2.8 Document agreed support plan according to organisation guidelines

3. Work with the carer to implement the support plan

3.1 Address need for support and services in order of priority

3.2 Identify and collaborate with other professionals and organisations to implement support plan

3.3 Make referrals to other service providers, according to organisation and funding guidelines

3.4 Identify and use self-care strategies for responding to impactful situations

4. Review the effectiveness of the support plan

4.1 Make a reassessment of the carer’s needs in response to changes in the carer or care recipient’s situation

4.2 Working with the carer, re-prioritise the carer’s needs based on the reassessment

4.3 Review the carer support plan and document changes according to organisation procedures

4.4 Reflect on learning from individual situations and use to inform future practice