Develop quality systems in line with registration standards

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CHCSOH009, 'Develop quality systems in line with registration standards'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop quality systems in line with registration standards' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Contribute to the integrity and effective governance of a social housing organisation

1.1 Contribute to the development and implementation of organisation code of conduct, mission, values, policies and procedures that reflect the current state/territory legislative standards and requirements

1.2 Ensure members of the governing body have sufficient training and communication to carry out their role effectively

1.3 Develop and maintain a resource kit for members of the governing body which outlines their legal requirements, estimated time commitments, organisation expectation of the member, organisation code of conduct and division of responsibility between the governing body and management of the organisation

1.4 Establish strategies to identify, manage and mitigate potential conflicts of personal interest and organisation interest

1.5 Identify situations which may require specialist advice and appropriate professionals to provide such advice

1.6 Establish and maintain accurate record-keeping systems

2. Manage risk effectively

2.1 Determine risks to the business and identify appropriate and financially sustainable strategies and control measures to address these risks

2.2 Establish authority and accountability for management of risks to the business

2.3 Establish an accurate system of communicating risks and controls to the governing body, management and staff

3. Manage staffing issues to address organisation performance

3.1 Develop and maintain written policies on staff recruitment, development and management that reflect good practice guidelines outlined in the current state/territory community housing standards

3.2 Develop and maintain written position descriptions, which include organisation’s code of conduct, management objectives and role of individual employee in achieving those objectives

3.3 Develop and maintain systems to ensure staff remuneration is commensurate with their skills and experience, scale and complexity of the organisation’s operations and in line with relevant industrial awards and other like agencies

3.4 Clearly and appropriately define the relationship between remuneration, organisation performance and individual performance to ensure transparency

4. Manage financial viability issues

4.1 Contribute to the development of long term business plan that demonstrates financial viability and solvency of the organisation

4.2 Develop and implement written policies and strategies to minimise prolonged vacancies in housing stock and subsequent loss of rental income

4.3 Establish authority, accountability and compliance in accordance with organisation’s guidelines and current state/territory community housing standards in regard to financial, administrative and information management systems

5. Develop, document and implement tenancy management strategies

5.1 Develop, document and implement systems to review rent modelling and impact of organisation policy on the tenant population and organisation’s financial viability

5.2 Develop written policies and strategies to sustain tenancies where the tenant faces financial difficulty with rent arrears

5.3 Develop and implement written policies and strategies in line with current state/territory community housing standards in relation to fair and equitable access and allocation of housing and meeting the requirements of clients with complex needs on low income

6. Oversee management and maintenance of housing stock

6.1 Develop, document and implement systems to ensure the properties under the organisation’s ownership or management are maintained to a community standard and never below habitable standards

6.2 Develop and implement written policies and processes to ensure a regular program of inspection, maintenance and upgrade of properties that complies with the guidelines for good practice in asset management outlined in the current state/territory community housing standards

6.3 Develop and document systems to ensure the organisation consults with tenants in relation to the acquisition and development of new housing stock

7. Develop continuous improvement processes

7.1 Identify areas of quality and compliance against the current state/territory community housing registration standards

7.2 Develop written continuous improvement processes to monitor and review quality and compliance issues

7.3 Involve all stakeholders in the continuous improvement processes

7.4 Implement improvements in response to continuous improvement processes and stakeholder feedback