Facilitate effective workplace relationships

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPCMN4006A, 'Facilitate effective workplace relationships'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Facilitate effective workplace relationships' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)

Elements and Performance Criteria


Communicate workplace expectations.


Information to achieve work responsibilities is collected from information sources and recorded.


Communication mediums are used to suit context and staff at all levels, according to company requirements.


Communication medium takes into account social and cultural diversity according to company and legislative requirements.


Work group members’ understanding of communication is verified and confirmed according to company requirements.


Implement relevant company and legislative workplace requirements.


Information on legislative and company requirements is provided to work group members using a suitable communication medium.


Measures are complied with to ensure workplace procedures and company requirements are understood and implemented.


Assist in positively resolving workplace conflict.


Sources of conflict in the work group or associated with its activities are identified according to company requirements.


Appropriate and timely action is taken to resolve conflict when identified, according to company requirements.


Conflict is managed constructively according to legislative and company requirements.


Difficult situations are negotiated to achieve results that are acceptable to parties involved and meet legislative and company requirements.


Facilitate development of staff.


Staff development is encouraged in the workplace according to company requirements.


Workplace learning opportunities and coaching and mentoring assistance are provided to facilitate individual and work group achievement.


Opportunities for staff development and training are regularly communicated to staff according to company requirements.


Development opportunities that incorporate a range of activities and support materials that suit identified needs are planned according to company requirements.


Resources and timelines required for learning and development activities are identified and approved according to company requirements.


Monitor and evaluate workplace relationships.


Feedback from individuals or work groups is used to identify and implement improvements in workplace consultative arrangements.


Performance and outcomes of individuals or work groups are assessed and recorded according to company requirements to determine effectiveness of development programs.