Monitor entry to a venue

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CUEFOH10B, 'Monitor entry to a venue'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Monitor entry to a venue' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1. Monitor and maintain access to the venue

1.1. Check all items associated with access to the venue before arrival of customers to ensure functionality

1.2. Control access to the venue according to organisational procedures, complying at all times with specific safety and security regulations

1.3. Check areas regularly for safety and comfort of customers.

1.4. When monitoring restricted access areas, check identification and allow only authorised personnel to enter restricted areas

1.5. Restrict access to the auditorium until clearance is obtained

2. Monitor crowds

2.1. Identify the maximum number of customers the area can accommodate

2.2. Ensure that queues are controlled firmly and courteously

2.3. Monitor the crowd size and ensure that the maximum number is not exceeded

2.4. Request that customers surrender restricted items and confiscate, if necessary, according to organisational procedures

2.5. Identify problems promptly and take action to rectify or refer to relevant personnel

2.6. Monitor crowd behaviour and promptly report any problems to the appropriate personnel or security personnel

2.7. Communicate with colleagues and customers in a courteous manner at all times


Qualifications and Skillsets

CUEFOH10B appears in the following qualifications:

  • SIS20310 - Certificate II in Sport and Recreation
  • CUE30303 - Certificate III in Venues and Events (Customer Service)
  • CUE40403 - Certificate IV in Venues and Events (Customer Service)