Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver FNSIBK602A, 'Implement broking service support systems'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Implement broking service support systems' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Meet human resource requirements | 1.1. Skills needed to implement required service support are identified and documented 1.2. Number and location of service support personnel are identified and documented 1.3. Consultants with specialist skills are identified and attained/retained as required 1.4. Required human resource support is recruited or assigned as appropriate |
2. Implement training required to achieve service system | 2.1. Appropriate training requirements are identified at the appropriate time to support service implementation 2.2. Training programs are developed to achieve the required service support outcomes 2.3. Training programs are implemented in a cost-effective and timely way 2.4. Evaluation and review of training programs against requirements is undertaken on a regular planned basis |
3. Implement information support system | 3.1. Information distribution and access needs are established 3.2. Range of information types to be collected, processed and stored is determined 3.3. Suitable information support technology to meet needs is identified and obtained 3.4. Measures to monitor the efficiency of information systems are established 3.5. Information is stored to enable efficient access |
4. Implement operational procedures | 4.1. Specifications for operational procedures are established 4.2. Procedures are designed to ensure effective workflow achieves required service support targets 4.3. Measurable performance standards are specified 4.4. Tasks and duties are assigned to appropriately trained and skilled personnel 4.5. Control measures are established and monitored on a regular basis 4.6. Operational procedures are designed so that adjustments, as appropriate, can be made in response to control information |
5. Establish supplier relationships to achieve service support requirements | 5.1. Availability and suitability of suppliers who can meet the service support requirements within legislative requirements are identified 5.2. Criteria to enable an effective evaluation of supplier services are established 5.3. Available suppliers are assessed against criteria to determine suitability 5.4. Terms of appointment of suppliers to achieve service support requirements are established and communicated |