Support food services in menu and meal order processing

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver HLTAHA020, 'Support food services in menu and meal order processing'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Support food services in menu and meal order processing' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria



Elements define the essential outcomes

The Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Distribute and collect general menus and/or meal orders for clients

1.1 Distribute menus to clients, or use meal order systems, according to established routines and procedures

1.2 Provide guidance to client, to ensure that meal choices are consistent with the individualised plan

1.3 Provide assistance to client with specific cultural and/or religious requirements in accordance with organisation guidelines and report any problems meeting these needs to supervisor immediately

1.4 Collect menus and/or meal orders and assist clients with placing orders and marking menus as appropriate in line with role

1.5 Distribute and collect menus for clients receiving diet or nutrition care according to established routines and procedures

1.6 Record and provide feedback regarding food preferences and consistently poor menu and/or meal choices to the appropriate person

2. Implement nutrition support services

2.1 Collate menus and meal orders, including orders for clients receiving diet therapy or nutrition support

2.2 Provide information to support the delivery of menu items chosen by the client, according to established routines and procedures

2.3 Check meal orders for accuracy against the individualised plan developed by a dietitian, or other health professional

2.4 Tally, collate and report menu items

3. Prepare and deliver nutrition supplements

3.1 Prepare, supply and deliver nutrition supplements according to organisation procedures and dietitian’s instructions

3.2 Discard out of date nutrition support items and information

3.3 Report any significant wastage to the appropriate personnel in accordance with role and organisation requirements

3.4 Maintain the workplace in a clean and tidy order to meet workplace standards

4. Comply with personal hygiene standards and food safety program

4.1 Prepare nutrition supplements and provide support services according to the food safety program

4.2 Identify and report processes and practices that are not consistent with the food safety program

4.3 Take corrective action according to the food safety program and within level of responsibility

4.4 Comply with personal hygiene requirements of the food safety program

4.5 Report health conditions and/or illness according to the food safety program

4.6 Wear clothing and footwear appropriate for food handling tasks and according to the food safety plan

5. Communicate changes in meal order, including meals for clients receiving diet therapy or nutrition support

5.1 Maintain knowledge of client admissions, transfers and discharges

5.2 Process meal orders for food services

5.3 Provide information to support the delivery of chosen menu items to the food service within the required time frame

6. Monitor client satisfaction with food services

6.1 Collect client satisfaction, using standard and validated tools

6.2 Regularly monitor overall levels and changes in client satisfaction

6.3 Provide feedback regarding overall levels and changes in levels of satisfaction to the appropriate person

6.4 Use relevant feedback from clients to revise menus