Develop and monitor quality systems

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver MSAPMSUP400A, 'Develop and monitor quality systems'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Reference books for 'Develop and monitor quality systems' on This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to for every purchase, so go nuts :)

Elements and Performance Criteria




Performance Criteria describe the required performance needed to demonstrate achievement of the Element. Assessment of performance is to be consistent with the Evidence Guide.

1. Establish and maintain framework for successful quality system.

1.1 Develop relevant policies which demonstrate the commitment of the enterprise to quality and a culture of improvement.

1.2 Define and allocate responsibilities in quality system.

1.3 Consult with key personnel to define role of procedures in the quality system.

1.4 Seek and provide financial and human resources to allow thorough implementation of quality system.

1.5 Develop system for communicating quality message and culture in the organisation.

2. Establish and maintain quality documentation system.

2.1 Identify quality documentation required, including records of improvement plans and initiatives.

2.2 Prepare and maintain quality documentation and keep data records.

2.3 Maintain document control system.

3. Implement structured training program in accordance with quality system requirements.

3.1 Analyse roles and duties of relevant personnel.

3.2 Identify training needs in relation to quality.

3.3 Identify training programs to meet these needs.

3.4 Implement the training program.

3.5 Develop and maintain training records.

4. Evaluate the quality system.

4.1 Undertake regular audits of the quality system, its policies and procedures.

4.2 Develop new procedures/work instructions as required.

4.3 Implement improvements in the quality system.

Qualifications and Skillsets

MSAPMSUP400A appears in the following qualifications:

  • PMB50107 - Diploma of Polymer Technology
  • PMB40107 - Certificate IV in Polymer Technology
  • PMB60107 - Advanced Diploma of Polymer Technology
  • MSA50510 - Diploma of Recreational Vehicles
  • PMA50108 - Diploma of Process Plant Technology
  • PMA40108 - Certificate IV in Process Plant Technology
  • PMA60108 - Advanced Diploma of Process Plant Technology
  • FPP40210 - Certificate IV in Papermaking Operations
  • FPP40110 - Certificate IV in Pulping Operations