Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver PSPWPR401A, 'Process incoming workplace relations enquiries'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Process incoming workplace relations enquiries' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Prepare for processing incoming workplace relations queries | 1.1. Workstation is ergonomically adjusted to comply with health and safety requirements. 1.2. Features and operation of information and communication technology and systems are identified and understood. 1.3. Scripts or call guides are located, reviewed to identify variations, and practised as necessary. 1.4. Key performance indicators are identified and understood. 1.5. Recording and reporting requirements are identified and understood. |
2. Process incoming workplace relations telephone queries | 2.1. Incoming calls are answered using appropriate telephone techniques according to workplace procedures. 2.2. Call details required for organisational records are obtained and noted according to workplace procedures. 2.3. Abusive or aggressive calls are referred or terminated according to workplace procedures. 2.4. Calls requiring referral are placed on hold and transferred according to workplace procedures. 2.5. Calls are finalised and details recorded according to workplace procedures. 2.6. Calls and recording requirements are managed to ensure performance targets are met. |
3. Process incoming written workplace relations enquiries | 3.1. Incoming correspondence is acknowledged and details of timeframe for response are given according to workplace procedures. 3.2. Written correspondence details required for organisational records are obtained and noted according to workplace procedures. 3.3. Written correspondence requiring referrals are forwarded and details of transfer sent to the enquirer. 3.4. Written correspondence is finalised and details are recorded according to workplace procedures. 3.5. Correspondence and recording requirements are managed to ensure key performance indicators are met. |
4. Complete records and generate system reports | 4.1. Records are checked to ensure that relevant details are included. 4.2. Periodic system reports are generated and processed according to workplace requirements. 4.3. Manual records are created during information and communications systems down time and transferred to appropriate software system as soon as possible. |