Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver SFICPL307, 'Facilitate effective communication in the workplace'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Facilitate effective communication in the workplace' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Assess situations and adapt communication technique accordingly | 1.1 Tailor verbal communication to the identified audience 1.2 Assess and respond appropriately to body language of audience 1.3 Use active listening skills and questioning techniques to clarify issues or problem areas for resolution 1.4 Select communication strategies that are appropriate to the social and personal needs of the receiver and are according to agency code of ethics and policies and procedures 1.5 Seek expert advice where required, or make referrals according to agreed procedures 1.6 Identify and check contradictions, ambiguities, uncertainties or misunderstandings with a range of sources and references |
2. Communicate effectively in the workplace | 2.1 Apply communication techniques and skills to effectively communicate with individuals and teams, including those of different cultures, according to agency code of ethics and policies and procedures 2.2 Make sure communication is clear, concise and accurate |
3. Participate in meetings | 3.1 Brief supervisors and other team members on the meeting's purpose and proposed items to be raised 3.2 Research and obtain documents to be used for the meeting 3.3 Prepare own contributions relevant to the purpose of the meeting and supportive of the organisation's goals and objectives 3.4 State and substantiate own position clearly and effectively |
4. Use conflict resolution and negotiation skills to address issues and incidents | 4.1 Maintain control and objectivity at all times in conflict situations 4.2 De-escalate situational conflict according to agency code of ethics and policies and procedures 4.3 Separate persons in conflict, where appropriate, and negotiate or impose relevant solutions 4.4 Access and use external agencies where required |