Assessor Resource
SIRXCCS305
Maintain business to business relationships
Assessment tool
Version 1.0
Issue Date: April 2024
This unit applies to sales team members who build a customer base and then service its needs.
This unit describes the performance outcomes, skills and knowledge required to develop and maintain enduring relationships with business customers, focusing on identification of customer needs.
This unit covers the identification of key customer contacts and service-specific customer needs. It requires conformance with trading terms and the building of customer contacts to maintain sustainable business relationships.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)