Required skills

communication skills to coordinate and consult with participants to orally present written reports with a number of defined sections and to clarify points made in meetings

literacy skills to

write and compile agenda items

record minutes

make notes from spoken texts in meetings

use a variety of strategies for planning reviewing and proofreading documentation

time management skills to allow sufficient time to prepare for and conduct meetings

Required knowledge

culturally appropriate communication techniques

formats for agendas and minutes

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

occupational health and safety

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

organising meetings including informing participants and preparing materials

preparing an agenda

taking minutes during a meeting and preparing draft minutes after the meeting

Context of and specific resources for assessment

Assessment must ensure

access to an actual workplace or simulated environment

access to office equipment and resources

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of authenticated documents from the workplace or training environment

demonstration of techniques

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

writing units

other general administration units

Type of meeting may include:

Legal and ethical requirements may include:

Requirements of meeting may include:

Arrangements may include:

Agenda may include:

Papers may include:

Notes may include:

Minutes may include: