Required skills

communication skills to

participate in sustained complex interpersonal exchanges and to interact with others

listen to incorporate and encourage feedback

conduct oral presentations to a group to consult participants and to answer questions

manage and work with a group to construct an action plan

chair meetings

literacy skills to

categorise and organise information

assess information for relevance and accuracy

identify and elaborate on key agenda items and source additional information

numeracy and time management skills to allow for sufficient meeting preparation

problemsolving skills to choose appropriate solutions from available options

Required knowledge

culturally appropriate techniques to communicate with people from diverse backgrounds and people with diverse abilities

key provisions of relevant legislation from all forms of government standards and codes that may affect aspects of business operations such as

antidiscrimination legislation

ethical principles

codes of practice

privacy laws

copyright

occupational health and safety

formats for minutes and agendas

group dynamics

meeting terminology structures arrangements and responsibilities of chairperson

organisational procedures and policies regarding meetings chairing and minutes

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

applying conventions and procedures for formal and informal meetings

chairing meetings in relation to agreed agendas

Context of and specific resources for assessment

Assessment must ensure

access to reference material in regard to meeting venues catering transport suppliers

access to names and contacts for meeting participants

access to office supplies and equipment

access to computers and relevant software

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

analysis of responses to case studies and scenarios

demonstration of techniques

direct questioning combined with review of portfolios of evidence and third party workplace reports of onthejob performance by the candidate

review of minutes agendas and other communication

review of testimony from team members colleagues supervisors or managers

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

other general administration units

Agendas may include:

Meeting purpose may include:

Meeting arrangements may include:

Meeting papers may include:

Designated time lines may include:

Conventions may include:

Legal and ethical requirements may include:

Resolution may include:

Storage of minutes and other documentation may include:

Minutes may include: