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Elements and Performance Criteria

1. Investigate and implement alternatives to closure
   • Discuss, document and analyse reasons for closure with relevant stakeholders
   • Use lessons learned from previous franchise closures and potential franchise closures to arrive at alternative strategies
   • Research and negotiate alternative strategies to closure with franchisee and relevant third parties
   • Assess feasibility of transferring franchise to new franchisee
   • Implement, where feasible, alternative arrangements to closure including transfer
2. Determine roles and responsibilities in closure or transfer of franchisee
   • Determine roles and responsibilities of all parties in closure or transfer in line with the Franchising Code of Conduct
   • Negotiate process for effecting closure or transfer with relevant stakeholders and document in the form of a plan
   • Allocate responsibilities for effecting closure or transfer
   • Negotiate closing date or transfer date for franchise with relevant stakeholders
3. Implement plan for closure or transfer
   • Communicate closing date or transfer date for franchise to relevant stakeholders
   • Carry out disposal of assets according to plan or transfer them to new franchisee
   • Facilitate financial settlements with financial institutions or franchisor’s financial officers or debt collectors
   • Implement arrangements for closure or transfer in consultation with customers
   • Dispose of intellectual property including client database according to agreement between franchisor and franchisee
   • Undertake checks to ensure the process for closure or transfer has been completed according to plan
4. Review implications for franchise operations
   • Analyse implications for franchise operations from review of closure or transfer
   • Identify and recommend improvements to franchise operations and management of franchises