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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes.
2. Develop and promote practice standards
   • Develop standards of practice and promote to workers
   • Identify strategies for continuous improvement which relate to case management practice and integrate into work systems
   • Implement appropriate training and development strategies to maintain currency with accepted best practice and relevant legislation
   • Work collaboratively with workers to develop individual reflective and ethical practice strategies
3. Support and lead colleagues in case management practice
   • Provide support, practice advice and direction consistent with organisation service and professional standards
   • Challenge and support worker to ensure casework plans and actions are up to date, evidence based and in line with organisation procedures and legislative requirements
   • Implement strategies to provide workers with access to casework consultation with other workers to maximise their effectiveness
   • Implement strategies to provide workers with access to, and consultation with, culturally specific workers
   • Access and apply specialist practice knowledge in the workplace and provide supervision to workers around the achievement of case work objectives
   • Advise worker on the full range of legislative provisions relevant to case management, and worker and organisation responsibilities
4. Provide practice advice on complex cases
   • Analyse and assess case management plans and provide feedback and advice in relation to options for implementation and further development
   • Advise workers on organisation processes to collect information from key stakeholders that contributes to continuous improvement
   • Update workers on changes to legislation, policy and organisation procedures
   • Routinely monitor progress on case plans and recommend changes, as required, to improve outcomes and quality of service delivery
   • Implement stakeholder consultation strategies for specialist information and options for future action
   • Escalate and refer client issues beyond role in accordance with organisation requirements
5. Reflect and improve on own supervision provision
   • Evaluate own supervision in consultation with peers and senior colleagues
   • Identify areas for improvement and opportunities for development
   • Escalate and refer supervision issues beyond role in accordance with organisation and role requirements