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Elements and Performance Criteria

1. Elements define the essential outcomes
2. Performance criteria specify the level of performance needed to demonstrate achievement of the element
3. Identify and address information requirements
   • Use appropriate mechanisms to identify organisation and statutory information requirements
   • Identify gaps or inadequacies in the organisation’s information systems
   • Analyse any substantial breakdowns in methods of recording, storing and accessing information for cause and effect, and take corrective action
   • Collect, analyse and prepare data on information needs in ways to inform decision-making
4. Review options for information management
   • Identify and periodically evaluate sources of information
   • Identify, evaluate and prepare options for the development of information systems in consultation with users
   • Identify, calculate and evaluate financial and technological resources required for systems
5. Establish and manage systems to record and store information
   • Develop, implement and document systems that meet organisation and statutory information requirements for recording, storing and accessing information
   • Implement strategies to address any gaps in meeting current information requirements in consultation with stakeholders
6. Develop staff and resources
   • Analyse staff training needs in relation to information systems and in accordance with legislative and organisation requirements
   • Organise training or retraining in accordance with training needs analysis
   • Support and supervise the development of information and educational resources
   • Develop content and format guidelines in consultation with stakeholders to guide production of resources
   • Recruit appropriate expertise to develop information and training resources
7. Evaluate and maintain quality information systems
   • Routinely evaluate adequacy of information systems used to record and store information for effectiveness, efficiency, security and integrity and introduce new methods as necessary
   • Monitor validity, currency and usefulness of information and take appropriate actions for disposal or storage
   • Monitor ongoing development of information systems and training resources in consultation with users
   • Implement strategies to continuously improve effectiveness of information systems and resources