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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Establish client’s LLN needs
   • Identify signs that the client may have LLN needs
   • Review the scope of LLN skill requirements needed to effectively access services
   • Identify gaps between the client’s LLN skills and those required to effectively access services
   • Determine the degree to which other issues may impact on the client
3. Determine strategies to address LLN needs
   • Collaborate with client to agree areas of LLN need and how to respond
   • Determine ways in which service delivery can take account of the client’s LLN needs
   • Prioritise areas for immediate or longer-term action based on scope of the client’s needs
4. Implement strategies to address LLN needs
   • Adjust service delivery approaches that respond to LLN need, including use of appropriate toolsand communication strategies
   • Provide the client with accurate and current information about LLN support services
   • Record agreed LLN needs and the strategies used, and report in line with the client and organisation requirements
   • Monitor the client and provide ongoing support and encouragement where appropriate
5. Establish client’s LLN needs
   • Identify signs that the client may have LLN needs
   • Review the scope of LLN skill requirements needed to effectively access services
   • Identify gaps between the client’s LLN skills and those required to effectively access services
   • Determine the degree to which other issues may impact on the client