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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Elements define the essential outcomes
2. Use health care systems and services
   • Identify health care systems and services with links to own practice
   • Research and maintain information about other health services to support own practice
   • Offer current and accurate information about other health care services
   • Provide clear and accurate information to clients about their financial and eligibility issues
   • Identify and use opportunities to maintain, extend and update knowledge
3. Interact with health professionals
   • Establish effective relationships with workers from different sectors and levels of the industry according to work role
   • Use accepted industry language and terminology when sharing information
   • Work collaboratively to both seek and share information
4. Make referrals to health professionals
   • Determine need for referral to other professional health services based on client needs and assessment indications
   • Clearly communicate the need for referral to the client and explain rationale
   • Ensure referral occurs with consent of client and within confidentiality standards
   • Write referral report, including clear and accurate information about results of own testing or assessment
   • Structure information logically, using language that will be understood by the report recipient
   • Make recommendations within scope of own practice and expertise