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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Delegate responsibility and authority to others.
  2. Negotiate targets for delegated work.
  3. Provide advice and support.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

accessing and using legislation and guidelines related to delegations

interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace

planning and developing work unit targets and effectiveness measures

using teambuilding strategies

responding to diversity in the workplace

using communication strategies involving exchanges of often complex oral information

undertaking grievance counselling and resolving conflict in work teams

undertaking effective liaison negotiation and consultation

Required knowledge

legislation regulations policies and procedures relating to delegations

range of delegations applicable in government services

instructions and standards relating to delegations

organisational structure and levels of authority or delegation

interviewing counselling negotiation and mediation techniques

cultural awareness related to promoting cultural diversity in the workplace

conflict resolution techniques

teambuilding strategies

strategic plans and work unit or business plans

justice system structures and political influences

equal employment opportunities equity and diversity principles

Environmental or sustainability legislation regulations and codes of practice applicable to industry

Evidence Required

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement The material should be relevant to organisational requirements and defined work role

Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to manage teamwork through delegations in a range of two or more contexts or occasions over time

Context of and specific resources for assessment

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations including coping with difficulties irregularities and breakdowns in routine

copies of legislation policies procedures and guidelines relating to delegations

access to appropriate learning and assessment support when required

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or where this is not possible in a simulated exercise

The following assessment methods are suggested

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written andor oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

thirdparty reports from experienced practitioners

completion of performance feedback from supervisors and colleagues


simulations or role plays

Guidance information for assessment

Assessment methods should reflect workplace demands and any identified special needs of the candidate including language and literacy implications and cultural factors that may affect responses to the questions

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.



functions or powers under an Act assigned by the Minister to others

made to specified limits

made to persons in specified positions (i.e. made to the position rather than the individual)

and may include:

internal secondments

temporary positions

acting positions

internal and external contracted services

extension of routine duties and responsibilities

allocation to new duties

introduction of new programs or requirements.

Organisational policies and procedures may include:

human resources and personnel

occupational health and safety

reporting and recording procedures

equal employment opportunities


code of conduct

induction and training/staff development

regulations specific to the area of work

operational procedures

work transfers

performance management



environmental and sustainability practices.

Legislation may include:

federal, and state or territory legislation related to:

public service

financial management

worker's compensation

workplace relations

equal employment opportunity

contract law.

Resources may include:




technological and information resources.