The interdependence of units for assessment purposes may vary with the particular project or scenario Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example ICASB Determine client computing problems and action ICAS4022B Determine client computing problems and action ICASB Rectify system faults on a live system ICAS4107B Rectify system faults on a live system ICASB Implement maintenance procedures ICAS4114B Implement maintenance procedures ICASB Monitor and administer systems security ICAS4119B Monitor and administer systems security ICASB Support system software ICAS4127B Support system software ICAWB Relate to clients on a business level ICAW4027B Relate to clients on a business level An individual demonstrating this competency would be able to Relate to client needs Provide logical answers in line with polices and procedures Take into consideration cultural needs Manage time and priorities by quickly assessing the level of support needed and then directing the problem resolution accordingly Determine level of priority of the help desk issue Apply solutions to a variety of predictable enduser problems Interpret available information and use appropriate interview techniques to request clarification where needed Maintain knowledge of industry products and services Additionally an individual demonstrating this competency would be able to Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts Apply solutions to a defined range of unpredictable problems Identify and apply skill and knowledge areas to a wide variety of contexts with depth in some areas Identify analyse and evaluate information from a variety of sources Take responsibility for own outputs in relation to specified quality standards Take limited responsibility for the quantity and quality of the output of others
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