Elements and Performance Criteria
- Accept mail in a retail environment.
- Follow and apply established laws, by-laws and procedural guidelines while receiving mail.
- Keep mail secure to minimise risks to mail security.
- Receive items requiring special treatment as specified and complete relevant documentation accurately and promptly.
- Explore customer requirements in relation to offering optional mail services.
- Conduct contact with customers courteously and in a manner that encourages customer loyalty.
- Process mail received in a retail environment.
- Process received mail according to postal enterprise mail acceptance and processing procedures.
- Check customer lodgement details and provide assistance as required to ensure accuracy.
- Check mail items in relation to article number, volume, weight, mode of transport and destination according to postal enterprise policy and procedures.
- Apply charges and process transaction according to postal enterprise policy and procedures for receiving cash or debiting customer account.
- Record mail lodgement and receipt details.
- Record details of mail lodgement and receipt according to postal enterprise policy and procedures and customer requirements.
- Finalise mail lodgement and receipt details, check for accuracy, and forward promptly to the appropriate person or destination.
- Provide customer with receipt according to postal enterprise policy and procedures.