Required skills

interpersonal skills to

communicate with people from diverse backgrounds

coach and mentor staff

teamwork skills to

provide team leadership and management

motivate staff

problemsolving skills to negotiate with and persuade staff to embrace diversity in the workforce

Required knowledge

concepts and models of

diversity within the workplace and community

leadership and management

organisational culture

legislative requirements that underpin respect for diversity

organisational mission vision values and goals

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

analyses diversity and opportunities to improve the organisation

demonstrates behaviours that respect workplace diversity

coaches and supervises staff to ensure workplace information and practices are respectful of people from diverse backgrounds

implements opportunities to build diverse staff and customer base

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

organisational values and objectives

relevant workplace documentation including human resources policies and procedures

retail staff with a range of job roles

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

a role play

customer feedback

answers to questions about specific skills and knowledge

review of portfolios of evidence and thirdparty workplace reports of onthejob performance

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended

Diversity applies to a range of human characteristics, including:

Opportunities that can be generated by the adoption of inclusive and respectful policies and practices include: