|
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. |
|
Sales team reports may contain information on: | purchase requests and ordersrecords of supplier performancecompetitor activitiesrecallsproduct problemsdisplay disputesbusiness customer requestsend consumer complaintssales contact history. |
| |
Sales teams may include: | full-time, part-time, casual or contract staffpeople from a range of social, cultural and ethnic backgroundspeople with varying degrees of language and literacy levels. |
| |
Territory may be defined by: | size, type and location of customersdemographic parametersterritory size, location and geographic spreadaccount customers. |
| |
Customer groups may include: | new or repeat contactsexternal and internal contactscustomers with routine or special requestspeople from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilitiesend consumersbusiness customers. |
| |
Communication may include: | verbalindividuals or groupsformal or informal meetingswritten correspondence, memosemail, fax, telephone. |
| |
Territory coverage plan may take into account: | relevant business policy and proceduresrelevant legislation and statutory requirementstypes of products and services providedsize, type and location of businessbusiness merchandise rangecharacteristics of the specific products or servicescustomer demographicscustomer confidence and expectations. |
| |
Resource requirements may include: | peoplematerialsequipment and technologybudgettimetraining and developmentrelevant information. |
| |
Relevant personnel may include: | supervisor and managerteam members. |
| |
Legislation and requirements affecting sales staff may include: | equal employment opportunity (EEO)Australian apprenticeshipsdisciplinary proceduresawards and agreementswages and conditionsTrade Practices and Fair Trading Actsenvironmental protection legislationOHS requirementstransport, storage and handling of goodspricing procedures, including GST requirementsprivacy lawssale of second-hand goods. |
| |
Business policy and procedures in relation to: | employee relations and staff developmentsale of products and servicesstrategic planning and evaluationpricing. |
| |
Reward and compensation packages may include: | positive feedback presentation to junior colleagues, peers and managementprizescertificatesfinancial bonusessales commissionspositive reinforcement through articles on performance in newsletters. |
| |
Review of budgets and quotas for sales teams may be based on: | feedbackperformanceforecasts. |