Required skills

communication skills to

consult with regulatory authorities to determine the scope of compliance requirements

provide clear and accurate information to personnel about roles and responsibilities in regulatory compliance

critical thinking skills to evaluate areas of business operation and determine scope of compliance

learning skills to proactively maintain current knowledge of regulatory requirements

literacy skills to

read and interpret unfamiliar and complex materials describing regulatory requirements

research regulatory requirements specifically applicable to the business operation

write comprehensive yet easily accessible regulatory policies and procedures complete complex documentation required by regulatory authorities

planning and organising skills to research establish and regularly monitor all components of a business compliance system

problemsolving skills to evaluate business operations for noncompliance and implement changes to practices

selfmanagement skills to take responsibility for regulatory compliance

teamwork skills to share updated regulatory knowledge with personnel

Required knowledge

legal responsibilities and liabilities of managers and directors in varying business structures

sources of information and advice on regulatory compliance including

local state territory or commonwealth government departments or regulatory agencies

industry associations

plain English documentation that explains the operational requirements of legislation

functions and general operating procedures of regulatory authorities of particular relevance to the tourism hospitality and events industries

methods of receiving updated information on laws and licensing requirements

use of policies and procedures in managing regulatory compliance

a range of formats for and inclusions of policies and procedures

objectives and primary components of a broad range of local state territory and commonwealth government laws to which all types of businesses must comply including those that cover

antidiscrimination especially provisions for Equal Employment Opportunity EEO and harassment

Australian Consumer Law ACL especially provisions for refunds exchanges and cancellations terms and conditions of quotations and consumer contracts

contracts

employer superannuation contributions

environmental protection especially provisions for environmental hazard identification use of minimal impact practices and reporting of incidents

Fair Work Act especially provisions for National Employment Standards NES

local community protection especially provisions for land management and access and protecting the lifestyle of neighbouring residents

taxation

workplace relations

public liability and duty of care

work health and safety

Workers Compensation especially provisions for injury reporting and occupational rehabilitation

objectives and primary components of laws codes standards and licensing requirements that impact on specific operators within the tourism hospitality and event industries chosen to be applicable to the individuals context these could include

Criminal Code Act child sex offences outside Australia

European Economic Directive of Foreign Travel

food safety

Food Standards Australia New Zealand Act

liquor licensing especially as it relates to the responsible service of alcohol

Queensland Tourism Services Act

Residential Tenancy Act

responsible conduct of gaming

travel agents licensing

for each relevant law code standard and licensing requirement the depth of knowledge must cover any

key practices that are prohibited by the law

auditing and inspection regimes

main consequences of noncompliance

need to apply for and maintain business or occupational licensing and associated mandatory training and certification requirements

requirements for record keeping and acceptable record keeping mechanisms

statutory reporting requirements for businesses

key business insurances required including public liability and workers compensation

adherence to mandatory codes of conduct enshrined in legislation

requirements to develop and implement plans policies codes of conduct or incorporate certain business practices

rights and responsibilities of employees and employers

other specific action that must be taken for legal compliance

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

access and interpret regulatory information and determine the scope of compliance for specific business operations

develop a diverse range of policies and procedures for legal compliance

integrate into compliance planning activities knowledge of

sources of detailed information and advice on regulatory compliance

objectives and primary components of a broad range of local state territory and commonwealth government laws relevant to specific tourism hospitality or event business operations

use of policies and procedures in managing regulatory compliance

Context of and specific resources for assessment

Assessment must ensure use of

a real or simulated tourism hospitality or event industry business operation for which a tailored set of regulatory requirements can be researched and compliance management implemented

computers software programs printers and communication technology used to administer regulatory requirements

current legislation

current plain English regulatory documents distributed by government regulators

codes of practice and standards issued by regulatory authorities

regulatory information and business management manuals issued by industry associations or commercial publishers

current commercial policies and procedures used to manage regulatory issues

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

evaluation of a portfolio prepared by the individual on managing regulatory compliance for a specific business operation including

notes and reports on regulatory information sourced

written report evaluating the scope of compliance requirements

list of policies and procedures required to manage regulatory compliance

sample policies and procedures

documents completed for submission to regulatory authorities

briefings and internal memos provided to personnel on current compliance requirements

use of case studies so the individual can suggest appropriate scope of regulatory compliance requirements for different business operations

written or oral questioning to assess knowledge of

sources of information on regulatory compliance

objectives and primary components of laws relevant to specific tourism hospitality or events business operations

use of policies and procedures in managing regulatory compliance

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector workplace and job role for example

BSBMGTA Develop and implement a business plan

BSBMGT617A Develop and implement a business plan

BSBPMGA Manage projects

BSBPMG501A Manage projects

BSBRSKA Manage risk

BSBRSK501A Manage risk

BSBWRTA Write complex documents

BSBWRT401A Write complex documents.

Sources of information may include:

Laws and licensing may involve:

Business operation may be for:

Specialist legal advice may involve:

Regulatory policies and procedures may include:

Information updates may involve:

Opportunities may include: