Certificate IV in Computer Systems Technology

This qualification provides the skills and knowledge for an individual to install and administer simple networks, servers, and client desktop deployments either as an independent information and communications technology (ICT) specialist or as part of a team.

Job roles

Possible job titles relevant to this qualification include:

network support administrator

network operations support

network operations technician

network technician

network support technician

level 1 help desk support

desktop deployment technician.


Total number of units = 20

12 core units plus

8 elective units

The elective units consist of:

up to 8 from the elective units listed below

up to 4 from elsewhere in ICA11 or any other Training Package or accredited course at Certificate IV or Diploma level.

The elective units chosen must be relevant to the work outcome and meet local industry needs.

Core units

add topic BSBOHS302B Participate effectively in OHS communication and consultative processes

add topic BSBSUS301A Implement and monitor environmentally sustainable work practices

add topic ICAICT401A Determine and confirm client business requirements

add topic ICAICT418A Contribute to copyright, ethics and privacy in an IT environment

add topic ICAICT421A Connect, maintain and configure hardware components

add topic ICANWK404A Install, operate and troubleshoot a small enterprise branch network

add topic ICANWK405A Build a small wireless local area network

add topic ICAPRG414A Apply introductory programming skills in another language

add topic ICASAS425A Configure and troubleshoot operating system software

add topic ICASAS426A Locate and troubleshoot IT equipment, system and software faults

add topic ICAWEB411A Produce basic client-side script for dynamic web pages

add topic ICTTEN4199A Install, configure and test a router

Elective units

add topic BSBCRT401A Articulate, present and debate ideas

add topic ICAICT405A Develop detailed technical design

add topic ICAICT408A Create technical documentation

add topic ICAICT412A Coordinate and maintain IT work teams

add topic ICAICT415A Provide one-to-one instruction

add topic ICAICT417A Identify, evaluate and apply current industry-specific technologies to meet industry standards

add topic ICANWK401A Install and manage a server

add topic ICANWK402A Install and configure virtual machines for sustainable ICT

add topic ICANWK403A Manage network and data integrity

add topic ICANWK407A Install and configure client-server applications and services

add topic ICANWK408A Configure a desktop environment

add topic ICANWK507A Install, operate and troubleshoot medium enterprise routers

add topic ICAPMG401A Support small scale IT projects

add topic ICAPRG406A Apply introductory object-oriented language skills

add topic ICAPRG409A Develop mobile applications

add topic ICASAS307A Install, configure and secure a small office home office network

add topic ICASAS420A Provide first-level remote help-desk support

add topic ICAWEB414A Design simple web page layouts

add topic ICAWEB415A Produce server-side script for dynamic web pages

add topic ICAWEB425A Apply structured query language to extract and manipulate data

add topic ICAWEB429A Create a markup language document to specification

add topic ICTTEN2140A Use hand and power tools

add topic ICTTEN4198A Install, configure and test an internet protocol network


    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    after achieving ICA30111 Certificate III in Information, Digital Media and Technology, or other relevant qualifications or units equivalent to the core of ICA30111


    after achieving a Year 12 certificate and relevant ICT experience equivalent to the following units of competency:

    ICAICT201A Use computer operating systems and hardware

    ICAICT202A Work and communicate effectively in an IT environment

    ICAICT203A Operate application software packages

    ICAWEB201A Use social media tools for collaboration and engagement


    with demonstrated vocational experience in a range of IT work environments in a network support role, including administrator, manager, operations analyst, operations engineer/technician, or technician.

    Pathways from the qualification

    ICA60511 Advanced Diploma of Computer Systems Technology or a range of Diploma or Advanced Diploma qualifications.

Entry Requirements

There are no entry requirements for this qualification.

Licensing Information

There is no link between this qualification and licensing, legislative or regulatory requirements. However users should confirm requirements with the relevant federal, state or territory authority. There may be some alignment with industry standard certification competencies.

Employability Skills

The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability skill

Industry/enterprise requirements for this qualification


preparing briefs on client business requirements

creating technical documentation in plain English

writing and presenting reports on the results of standard diagnostic and troubleshooting tests on equipment, system and software faults


consulting with work team to review proposed changes against current and future business requirements

establishing and improving work teams in an IT environment


applying safe and sustainable work practices

debugging code

solving network problems related to the installation of hardware, software and networks

Initiative and enterprise

responding to clients in a timely manner on business requirements

developing new criteria and procedures for performing current practices

identifying, analysing and evaluating information from a variety of sources

Planning and organising

creating project plans to guide the development of systems methodologies

preparing feasibility reports that take into account project scope, time, cost, quality, communications and risk management

planning and designing an intranet


taking responsibility for own output in relation to specified quality standards

meeting copyright, ethical and privacy standards in the areas of security, legal, moral and ethical practice


maintaining knowledge of tools and software applications and the goods and services provided

obtaining client evaluation and feedback

providing one-to-one instruction for clients and users


selecting and using software and hardware diagnostic tools, including multimedia contexts and automated testing environments