Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCEL002 Mapping and Delivery Guide
Establish client celebrancy needs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCEL002 - Establish client celebrancy needs
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to establish the client-celebrant relationship, work with the client to identify their needs, and then match celebrancy services to those needs. It does not address the specific additional legal requirements for marriage celebrancy, which are found in separate units.This unit applies to celebrants.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand Standards and industry codes of practice.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit:

use of suitable facilities, equipment and resources, including:

information and communications technology to support client communication

template contracts or agreements

modelling of industry operating conditions, including:

interactions with other people

scenarios that involve problem-solving.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Elements define the essential outcomes
       
Element: Establish client celebrant relationship
  • Access and use facilities and resources required for client interviews
  • Use interpersonal skills that establish rapport and promote positive participation of clients
  • Respect and support client interests, rights and decision-making
  • Explain the role of both celebrant and client in the development and delivery of the ceremony
       
Element: Clarify client needs
  • Gather and record information about client needs and preferences using interviewing skills
  • Share information about the significance of ceremony and the role and purpose of different ceremony components
  • Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support
  • Recognise, respect and respond to individual differences and preferences
  • Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting
  • Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services
  • Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.
       
Element: Match services to client needs
  • Identify services from the range of services offered that may match client needs
  • Provide clear, comprehensive and accurate details and options about services
  • Use a client-centred approach to work with the client and assist them to review different options, services and features
  • Negotiate and agree the scope and nature of celebrancy services to be provided
  • Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided
       
Element: Complete administrative tasks
  • Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing
  • Complete client documentation and invoicing in accordance with practice administration procedures
  • Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping
  • Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements
       
Element: Obtain feedback from clients in relation to their celebrancy services
  • Seek client feedback and use feedback to continuously improve service
  • Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client celebrant relationship

1.1 Access and use facilities and resources required for client interviews

1.2 Use interpersonal skills that establish rapport and promote positive participation of clients

1.3 Respect and support client interests, rights and decision-making

1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony

2. Clarify client needs

2.1 Gather and record information about client needs and preferences using interviewing skills

2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components

2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

2.4 Recognise, respect and respond to individual differences and preferences

2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

3. Match services to client needs

3.1 Identify services from the range of services offered that may match client needs

3.2 Provide clear, comprehensive and accurate details and options about services

3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features

3.4 Negotiate and agree the scope and nature of celebrancy services to be provided

3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

4. Complete administrative tasks

4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

4.2 Complete client documentation and invoicing in accordance with practice administration procedures

4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

5. Obtain feedback from clients in relation to their celebrancy services

5.1 Seek client feedback and use feedback to continuously improve service

5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

conducted 9 prospective client interviews for ceremonies of love, life or loss, that must include interviews

by phone

face to face

using electronic means

conducted interviews with clients from at least 2 different cultural or language backgrounds

negotiated, confirmed and documented a celebrancy service agreement with at least 6 clients (agreement to include at least 1 of each of ceremonies of love, life and loss).

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

legal and ethical considerations (national, state/territory, local) for celebrancy, and how these apply to establishing client needs, including conflict of interest, and how, when and with whom this may occur

insurance requirements and impacts on scope of services offered, including:

public liability

professional indemnity

privacy, confidentiality and disclosure

records management

trade practices

work role boundaries – responsibilities and limitations, including role of celebrant in Australian communities

work health and safety

type of resources and facilities required for client interviews and how to access

factors that affect client preferences:

abilities and disabilities

age

cultural background

education

gender

socio-economic factors

spirituality or religion

values

importance and purpose of ceremony for clients and others in relation to the main types of transitions in life and rites of passage

history of religious and secular ceremony

different types of ceremonies and celebrations for individuals, groups, families and communities and their role

themain types of transitions, both traditional and contemporary

privateand public occasions

stages of human development and psychology of change

how change and death are a part of the cycle of lifewhether the death is of a person, relationship, death of a function or wayof life, including:

the defence mechanisms and their role in human behaviour, particularly when change is required or forced

personal, religious, social and cultural attitudes todeath and dying

psychology and spirituality of ceremony and the effects of ceremony on the human psyche intellectually,psychologically, emotionally,socially and culturally

the role of acceptance, inspiration,hope, respect, tolerance, and other positive life affirming values inceremony

how ceremonies signpost elements of culture and howceremonies and rituals express different cultural beliefs and norms

place of cultural rights, multicultural contributions and the arts in culture and ceremony

distinctions between religious, secular and civil ceremony philosophy, purpose and content (such as: church versus state issues), and how that impacts the celebrant’s role

how ‘civil’ means inclusivity, and some of the barriers to inclusiveness

types of ceremonies and celebrations across different cultures and how they may be tailored to meet different client preferences, including:

love (betrothal or engagement, celebration of marriage, civil union, commitment, renewal of vows, wedding anniversaries)

life (christening, baby blessings, namings, coming of adolescent, coming of age, graduation, major birthdays, retirement, house warmings, coming of wisdom age, liferals, boat blessings)

loss (funerals, memorials, civil community memorials, companion animals funerals, divorce, living wakes, community ceremonies re natural disasters)

when and why celebrants may refer clients to support services in the following areas:

translating and interpreting

parenting

relationships

ageing

loss and grief

communication strategies and techniques:

cross-cultural communication protocols

non-verbal communication cues

addressing communication barriers

conflict resolution

negotiation

communication and personality styles – differences in ways people receive and give out information, person-centred and rights-based approaches

financial considerations, including:

invoicing requirements, and the information that must be included

use of receipts

refundable items.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client celebrant relationship

1.1 Access and use facilities and resources required for client interviews

1.2 Use interpersonal skills that establish rapport and promote positive participation of clients

1.3 Respect and support client interests, rights and decision-making

1.4 Explain the role of both celebrant and client in the development and delivery of the ceremony

2. Clarify client needs

2.1 Gather and record information about client needs and preferences using interviewing skills

2.2 Share information about the significance of ceremony and the role and purpose of different ceremony components

2.3 Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support

2.4 Recognise, respect and respond to individual differences and preferences

2.5 Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting

2.6 Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services

2.7 Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations.

3. Match services to client needs

3.1 Identify services from the range of services offered that may match client needs

3.2 Provide clear, comprehensive and accurate details and options about services

3.3 Use a client-centred approach to work with the client and assist them to review different options, services and features

3.4 Negotiate and agree the scope and nature of celebrancy services to be provided

3.5 Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided

4. Complete administrative tasks

4.1 Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing

4.2 Complete client documentation and invoicing in accordance with practice administration procedures

4.3 Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping

4.4 Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements

5. Obtain feedback from clients in relation to their celebrancy services

5.1 Seek client feedback and use feedback to continuously improve service

5.2 Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
Access and use facilities and resources required for client interviews 
Use interpersonal skills that establish rapport and promote positive participation of clients 
Respect and support client interests, rights and decision-making 
Explain the role of both celebrant and client in the development and delivery of the ceremony 
Gather and record information about client needs and preferences using interviewing skills 
Share information about the significance of ceremony and the role and purpose of different ceremony components 
Assist clients to identify ways to express and strengthen their values, ideals and relationships through ceremony by providing information, advice, resources and support 
Recognise, respect and respond to individual differences and preferences 
Review potential venues or settings in consultation with clients, advising of issues relating to preferred setting 
Identify when client needs fall outside the scope of individual practice or the celebrancy role, and refer client to other services 
Use negotiation and conflict resolution skills to identify and resolve differences with the clients and to deal with difficult situations. 
Identify services from the range of services offered that may match client needs 
Provide clear, comprehensive and accurate details and options about services 
Use a client-centred approach to work with the client and assist them to review different options, services and features 
Negotiate and agree the scope and nature of celebrancy services to be provided 
Discuss and agree in writing ongoing contact arrangements with client and others involved in the celebrancy service provided 
Create a mutually agreeable documented service contract with the client detailing fees and other relevant terms and conditions in writing 
Complete client documentation and invoicing in accordance with practice administration procedures 
Maintain client confidentiality and privacy according to legal and ethical requirements for record keeping 
Manage and securely maintain client documentation relating to the ceremony and communications with the client according to legal and ethical requirements 
Seek client feedback and use feedback to continuously improve service 
Maintain relationship where appropriate with client and or guests for offering future professional celebrancy services 

Forms

Assessment Cover Sheet

CHCCEL002 - Establish client celebrancy needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCEL002 - Establish client celebrancy needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: