Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CSCORG506A Mapping and Delivery Guide
Manage teamwork through delegations

Version 1.0
Issue Date: December 2018


Qualification -
Unit of Competency CSCORG506A - Manage teamwork through delegations
Description This unit of competency describes the outcomes required to delegate responsibility and authority at a senior level. It involves giving responsibility and authority for substantial pieces of work - whole or part programs and priority one-off tasks - to others, through a consultative and equitable process. It involves negotiating targets for delegated work and providing advice and support.This is a generic management unit that will need to be significantly contextualised for the specific requirements and context of the organisation and work unit. It should be assessed on the basis of evidence gathering through direct workplace applications.This unit replaces and is equivalent to CSCORG018A Manage team work through delegations.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit of competency is packaged, will assist in identifying employability skills requirements.
Learning Outcomes and Application The specific application of this unit will vary considerably within the industry, depending on the processes and requirements for delegations. This unit applies to candidates with both general and specialist competencies from a range of occupational areas.Factors that will influence the application of this unit will include:type of institution and its management proceduresphilosophy, objectives and purpose of the servicechain of command and accountabilityroles and responsibilities of supervisors.In practice, managing teamwork through delegations will overlap with other generalist or specialist work activities, such as work unit planning, negotiating, coordinating a work team, etc.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable Not applicable
Competency Field Not applicable
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities
Slides
PPT
Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Delegate responsibility and authority to others.
  • Ensure that delegations are consistent with organisational policies and procedures and the authority contained in legislation.
  • Delegate authority and responsibilities to people able to deliver the required outcomes.
  • Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out.
  • Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience.
  • Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified.
  • Review delegations at suitable intervals and revise arrangements where necessary.
       
Element: Negotiate targets for delegated work.
  • Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation's objectives and priorities.
  • Ensure targets take into account the competencies and experience of the individuals and teams involved.
  • Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved.
  • Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed.
  • Inform all relevant parts of the organisation about delegated work, targets and the review of targets.
       
Element: Provide advice and support.
  • Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance.
  • Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions.
  • Ensure advice and support give encouragement and positive direction to people involved in the delegated work.
  • Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities.
  • Foster and promote the interests of delegated individuals and work teams in the organisation.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Overview of assessment

This unit should be assessed in the workplace or in a simulated workplace environment using material drawn from the range statement. The material should be relevant to organisational requirements and defined work role.

Evidence should be gathered over time in a range of contexts to ensure the candidate can achieve the unit outcome and apply the competency in different situations or environments.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria, look for evidence that confirms:

the knowledge requirements of this unit

the skill requirements of this unit

application of employability skills as they relate to this unit

ability to manage teamwork through delegations in a range of (two or more) contexts or occasions, over time.

Context of and specific resources for assessment

Valid assessment of this unit requires:

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when managing teamwork through delegations, including coping with difficulties, irregularities and breakdowns in routine

copies of legislation, policies, procedures and guidelines relating to delegations

access to appropriate learning and assessment support when required.

Method of assessment

Evidence must include observation and information generated in the workplace as well as observation of performance in routine work functions or, where this is not possible, in a simulated exercise.

The following assessment methods are suggested:

observation of performance in routine workplace activities within a range of agreed responsibilities and in various work locations

written and/or oral questioning to assess knowledge and understanding

completion of workplace documents and reports produced as part of routine work activities

third-party reports from experienced practitioners

completion of performance feedback from supervisors and colleagues

scenarios

simulations or role plays.

Guidance information for assessment

Assessment methods should reflect workplace demands, and any identified special needs of the candidate, including language and literacy implications and cultural factors that may affect responses to the questions.

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This section describes the essential skills and knowledge and their level, required for this unit.

Required skills:

accessing and using legislation and guidelines related to delegations

interpreting and explaining organisational policies and procedures relating to delegations and applying them in the workplace

planning and developing work unit targets and effectiveness measures

using team-building strategies

responding to diversity in the workplace

using communication strategies involving exchanges of often complex oral information

undertaking grievance counselling and resolving conflict in work teams

undertaking effective liaison, negotiation and consultation.

Required knowledge:

legislation, regulations, policies and procedures relating to delegations

range of delegations applicable in government services

instructions and standards relating to delegations

organisational structure and levels of authority or delegation

interviewing, counselling, negotiation and mediation techniques

cultural awareness related to promoting cultural diversity in the workplace

conflict resolution techniques

team-building strategies

strategic plans and work unit or business plans

justice system structures and political influences

equal employment opportunities, equity and diversity principles

Environmental or sustainability legislation, regulations and codes of practice applicable to industry.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Delegations:

are

functions or powers under an Act assigned by the Minister to others

made to specified limits

made to persons in specified positions (i.e. made to the position rather than the individual)

and may include:

internal secondments

temporary positions

acting positions

internal and external contracted services

extension of routine duties and responsibilities

allocation to new duties

introduction of new programs or requirements.

Organisational policies and procedures may include:

human resources and personnel

occupational health and safety

reporting and recording procedures

equal employment opportunities

anti-discrimination

code of conduct

induction and training/staff development

regulations specific to the area of work

operational procedures

work transfers

performance management

protocols

contracts

environmental and sustainability practices.

Legislation may include:

federal, and state or territory legislation related to:

public service

financial management

worker's compensation

workplace relations

equal employment opportunity

contract law.

Resources may include:

human

physical

financial

technological and information resources.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Ensure that delegations are consistent with organisational policies and procedures and the authority contained in legislation. 
Delegate authority and responsibilities to people able to deliver the required outcomes. 
Ensure information and instruction about the work delegated is clear, explicit and allows sufficient time for the work to be carried out. 
Ensure that delegations take account of the developmental needs of the people involved and give equal opportunities to develop skills and experience. 
Provide sufficient resources to ensure that the delegated work can be completed in the time required and the quality specified. 
Review delegations at suitable intervals and revise arrangements where necessary. 
Ensure targets are realistic and achievable within organisational resources and conditions and are consistent with the organisation's objectives and priorities. 
Ensure targets take into account the competencies and experience of the individuals and teams involved. 
Negotiate targets using methods that promote commitment, enthusiasm and creative approaches from the people involved. 
Identify measures to be used to determine progress and the times at which the targets and progress will be reviewed. 
Inform all relevant parts of the organisation about delegated work, targets and the review of targets. 
Provide advice and support to individuals and teams working under delegation to ensure understanding, cooperation, commitment and quality of performance. 
Provide advice and support based on accurate analysis of the issues, obstacles and problems and their possible solutions. 
Ensure advice and support give encouragement and positive direction to people involved in the delegated work. 
Ensure that the nature and timing of advice takes account of the need for people to work autonomously and control their own work responsibilities. 
Foster and promote the interests of delegated individuals and work teams in the organisation. 

Forms

Assessment Cover Sheet

CSCORG506A - Manage teamwork through delegations
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

CSCORG506A - Manage teamwork through delegations

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: