Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITHACS303 Mapping and Delivery Guide
Provide accommodation reception services
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | SITHACS303 - Provide accommodation reception services |
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Description | This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to all types of commercial accommodation, and to people who staff the reception area. They work within established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for guest arrival. |
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Element: Welcome and register guests. |
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Element: Organise guest departure. |
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Element: Prepare front office records and reports. |
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