Application
This unit describes the skills and knowledge required to manage data interrogation from a variety of sources, including database systems.
It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Provide guidance to interrogate data | 1.1 Identify information sources 1.2 Assist personnel to collect and record information according to legislation, policy and procedures 1.3 Assist personnel to collate, sort and analyse collected information in relation to purpose for which it is being obtained |
2 Assist personnel to interrogate data | 2.1 Identify information to be analysed and identify analysis methodology and analysis processes 2.2 Assist personnel to reduce and describe subject to support development of interpretations 2.3 Review appropriateness of reduced information according to organisational processes 2.4 Inform personnel how to archive information not used in reduction and description processes for future reference 2.5 Implement supervisory processes, checks and measures to ensure work is completed within time available |
3 Provide suitable training and assessment opportunities | 3.1 Identify learners' personal skill gaps 3.2 Provide appropriate on-the-job training opportunities to fill identified skill gaps and improve work performance 3.3 Provide opportunities for personnel to ask questions and seek clarification on training and work performance matters 3.4 Provide assistance to personnel to ensure compliance with organisational requirements and access suitable training and assessment |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 2.1-2.3 | Analyses and consolidates information from a range of sources against defined criteria and requirements and checks for accuracy and completeness |
Oral Communication | 1.2, 1.3, 2.2, 2.4, 3.3, 3.4 | Elicits views and opinions of others and obtains information by listening and questioning Articulates requirements and instructions clearly, using language and specific industry terminology appropriate to audience and environment |
Numeracy | 1.3, 2.1-2.3 | Analyses and synthesises mathematical information embedded in a broad range of tasks and texts |
Navigate the world of work | 1.2, 2.3, 3.4 | Takes personal responsibility for ensuring personnel understand and follow legal/regulatory and organisational requirements and have access to appropriate training to address skill gaps |
Interact with others | 1.2, 1.3, 2.2, 2.4, 3.2-3.4 | Demonstrates sophisticated control over oral, visual or written formats, drawing on a range of communication practices to convey technical and compliance information to personnel Provides feedback on performance and encourages interaction to clarify individuals’ skill requirements to reach agreed goals |
Get the work done | 1.1, 2.1-2.5, 3.1, 3.2 | Sequences and schedules complex activities, monitors implementation and manages relevant communication Uses systematic, analytical processes to gather relevant information, and identify and evaluate options against agreed criteria, when assisting personnel to perform data interrogation tasks Uses a range of digital tools and applications to access and filter data, and extract, organise, integrate and share information |
Sectors
Stakeholder Relations – Customer Engagement