FNSPIM303A - Work within the personal injury management sector

FNSPIM303A
Work within the personal injury management sector

This unit describes the performance outcomes, skills and knowledge required to apply industry and organisation procedures, guidelines, policies and standards to day-to-day work in the personal injury sector. It encompasses demonstrating a sound knowledge of the personal injury sector; the ability to access information on relevant legislation; understanding the sociological, physiological, and economic impacts of injury on workers; and undertaking consultation with stakeholders.This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

Application

This unit applies to all job roles in the personal injury sector.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Demonstrate a sound working knowledge of the personal injury sector	1.1. Demonstrate knowledge of the injury management process and the roles and responsibilities of stakeholders 1.2. Demonstrate knowledge of relevant personal injury and rehabilitation Acts, regulations and codes of practice 1.3. Demonstrate an understanding of the personal injury management authorities and organisations within Australia 1.4. Identify operations and assistance available from relevant personal injury management authorities 1.5. Explain appropriate dispute resolution processes within the personal injury sector 1.6. Identify personal injury management and other regulatory reporting requirements
2. Access information	2.1. Identify relevant Acts, regulations and codes of practice 2.2. Identify sources ofinformation relating to relevant Commonwealth, State and Territory Acts, regulations and codes of practice
3. Demonstrate an understanding of the impact of an injury on a person	3.1. Define the range of terms used to cover the different types of injuries suffered by workers 3.2. Demonstrate an understanding of the impacts of an injury on a person 3.3. Demonstrate an understanding of the impacts of an injury on relevant parties 3.4. Identify the roles and skills of key stakeholders working within the personal injury sector 3.5. Outline the consultation and referral process required for engaging stakeholders in treating injured people 3.6. Maintain ongoing and participative communications with stakeholders (internal and external)
4. Undertake consultation with stakeholders	4.1. Describe the consultation and negotiation process 4.2. Identify relevant stakeholders within the personal injury sector 4.3. Provide accurate and timely verbal and written communication as required to support the consultation process 4.4. Provide accurate and timely feedback to stakeholders

Required Skills

Required skills

communication skills to:

determine and confirm information, using questioning and active listening as required

liaise with others, share information, listen and understand

develop an awareness of relevant stakeholders

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database) to assist in achieving required outcomes

access and update records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis for accessing and interpreting relevant information

effective interpersonal skills

organisation skills, including the ability to plan and sequence work

assessment and problem solving skills

relationship building skills

research and analytical skills

teamwork skills for working with relevant stakeholders

Required knowledge

relevant industry codes of practice

organisation policies and procedures

relevant personal injury legislative and regulatory requirements

relevant personal injury management systems

terminology used for workers compensation, personal injury classifications and treatment

Evidence Required


The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to: apply knowledge of the personal injury sector and relevant personal injury legislation, industry regulations and codes of practice access information relating to personal injury legislation identify the impacts of an injury to an injured person undertake consultations with stakeholders.
Context of and specific resources for assessment	Assessment must ensure: competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisation records access to organisation policies and procedures.
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports.
Guidance information for assessment

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Stakeholders may include:	allied health professionals co-workers employers family members or significant others insurers medical and health providers reviewing and consulting medical practitioners the injured worker treating medical practitioners unions and union representatives work colleagues work trial hosts workplace supervisors.
Relevant personal injury and rehabilitation Acts, regulations and codes of practice may include Commonwealth, State and Territory:	disability discrimination Acts equal opportunity Acts industrial relations Acts occupational health and safety (OHS) Acts workplace relations, personal injury Act workers compensation, personal injury Acts.
Relevant personal injury management authorities may include:	ACT WorkCover NT WorkSafe Q-COMP, the Workers' Compensation Regulatory Authority in Queensland Victorian WorkCover Authority WorkCover Authority of New South Wales WorkCover Corporation of South Australia WorkCover Western Australia Workplace Standards Tasmania (Department of Justice).
Sources of information may include:	community organisations information lines legislation organisation policies and procedures pamphlets professional journals professional practice guidelines and codes of practice quality assurance standards for vocational rehabilitation providers relevant information seminars websites.
Different types of injuries suffered by workers may include:	disability handicap impairment.
Relevant parties may include:	the employer the family of the injured person.

Sectors

Unit sector

Personal injury management

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.