Application
This applies to job roles such as an adviser regarding taxation, law or dealing in financial products for a self-managed superannuation fund. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Assist client/trustee establish scope for outsourced services | 1.1. A review is conducted to determine the extent to which selected activities are conducted internally by members or by outsourced services 1.2. Activities within the fund that can or are required to be outsourced are identified 1.3. Scope of possible outsourced services is identified 1.4. Legislative and regulatory requirements relating to required services are identified 1.5. Recommendation and/or decision on scope of outsourced services is made according to fund requirements 1.6. Engagement criteria are established in negotiation with client/trustee |
2. Assist the client/ trustee to establish performance criteria for outsourced services | 2.1. Scope of expertise required from the outsourced service is defined and documented 2.2. Performance standards for the provision of monitoring service standards and performance outcomes from outsourced services providers are established and documented 2.3. Monitoring and measuring processes for performance outcomes from outsourced services are established and documented 2.4. Reporting processes for outsourced services are established and documented 2.5. Briefing documents are prepared |
3. Assist the client/ trustee to select and engage outsourced suppliers | 3.1. Client/trustee is assisted to select suppliers of outsourced services against established criteria 3.2. Outsourced suppliers are engaged formally 3.3. Outsourced suppliers are briefed on required service 3.4. Members are informed about outsourced services and working implications |
4. Assist the client/trustee to monitor the performance outcomes of outsourced services | 4.1. Performance outcomes of outsourced services are reviewed against performance criteria and fund requirements 4.2. Further review periods are established 4.3. Required changes in services are negotiated 4.4. Supplier performance is documented and communicated to members 4.5. Outsourced services are disengaged as required |
Required Skills
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Required skills |
well-developed communication skills to: liaise with others, share information, using questioning and active listening as required use language and concepts appropriate to cultural differences numeracy and IT skills to: perform calculations related to superannuation fund access and update account records electronically use internet information well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information data analysis and interpretation skills interpersonal skills to relate effectively within a team environment organisational skills, including the ability to plan and sequence work |
Required knowledge |
communication and documentation requirements of specialists and procedures for engaging with specialist services features, compliance and reporting requirements of the Superannuation Industry (Supervision) (SIS) Act, Taxation Act, Corporations Act and other relevant legislation industry codes of practice and relevant legislation organisation policy and guidelines performance management procedures relationship between actuary/auditor and trustee under SIS relevant regulatory bodies and legislation how to determine the reputation and expertise of service providers in the industry risk management strategies scope of service provisions the consequences of non-compliance the role and responsibilities of specialist services used in superannuation timeframe requirements for compliance reports for specialist services |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: establish scope and criteria for outsourced services and select, engage and monitor outsourced suppliers implement tendering processes and assess service applications assess supplier performance and renegotiate as required review legal contracts. |
Context of and specific resources for assessment | Assessment must ensure: competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisation financial records access to organisational policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace business simulations or scenarios. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Outsourced services may include: | actuaries auditors communication consultants employer relationship managers financial planners IT specialists insurers investment managers sales and marketing specialists solicitors trustees. |
Legislative and regulatory requirements may include guidelines covered by, as amended: | anti-discrimination legislation Corporations Act Family Law Legislation Amendment Superannuation Act Financial Services Reform Act (FSRA) Income Tax Assessment Act industrial legislation Insurance Act Privacy Act Retirement Savings Account Act stamp duty legislation Superannuation (Resolution of Complaints) Act Superannuation (Unclaimed Moneys and Lost Members) Act Superannuation Contributions Tax (Assessment and Collection) Act (surcharge) Superannuation Guarantee (Administration) Act (SGAA) Superannuation Industry (Supervision) Act (SIS) Superannuation Industry (Supervision) Regulations trade practices legislation Trustee Acts or Trust Acts in each State and Territory other relevant State/Territory and Commonwealth legislation. |
Engagement criteria may include: | past experience and performance record of provider price structure of provider service public profile of provider quality of advice from provider size of outsourced provider. |
Performance standards may include: | available personnel communication and documentation standards completion dates data availability document presentation experience information technology (IT) compatibility interpersonal relations location number of outcomes performance goals procedures reputation response times service dedication specific financial position and returns staff communication value for money. |
Required changes in service may include: | changes in the way service is implemented increased communication and/or documentation increased or decreased service increased standards of performance. |
Sectors
Unit sector | Self-managed superannuation |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.